Customer Success Manager

🕒 Junho 2

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Sidetrade

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2002

💼 Consultoria

📦 Logística

🤖 Inteligência Artificial

💰 Post-IPO Equity em 2013-12

Consulting • Logistics • Artificial Intelligence

A Sidetrade é líder em operações financeiras impulsionadas por IA, fornecendo soluções que aprimoram o ciclo de pedido-a-pagamento para empresas. Sua plataforma, movida pela assistente de IA Aimie, ajuda empresas de diversos setores a aumentar o fluxo de caixa, otimizar o capital de giro e transformar operações financeiras. Com Aimie, a Sidetrade alavanca o maior data lake de pedido-a-pagamento do mundo, lidando com milhões de compradores e bilhões de faturas, proporcionando insights e resultados de negócios incomparáveis. Reconhecida por analistas líderes da indústria, a Sidetrade oferece ferramentas abrangentes para aplicação de caixa, gestão de cobranças e disputas, gestão de risco de crédito e muito mais, essenciais para a transformação financeira e crescimento da receita.

Descrição

• Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level • Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change • Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk) • Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives • Facilitate executive business reviews, customer innovation workshops and value realization sessions • Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative • Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases • Proactively identify adoption risks and growth opportunities using customer health data and AI insights

🎯 Requisitos

• 7+ years of experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance Transformation • Proven experience working with enterprise clients in complex, multi-stakeholder environments • Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers • Demonstrated ability to quantify business value and ROI for senior finance stakeholders • Business & consulting skills • Strong business acumen with the ability to connect technology to financial outcomes • Executive-level communication and storytelling skills (written, verbal, and presentation) • Comfortable operating as a trusted advisor, challenging customers when needed • Experience managing multiple initiatives simultaneously in a fast-paced environment • Technology & AI mindset • Strong interest in AI, analytics and automation applied to finance processes • Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon • Experience working with SaaS, data-driven or AI-enabled platforms preferred • Bachelor’s or Master’s degree in Finance, Business, Economics or related field • Willingness to travel occasionally to customer sites

🏖️ Benefícios

• Full remote - work from home • Health & wellness – medical coverage, life insurance, 410k matching and other wellness programs • Time off – competitive paid holidays plus public holidays • Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support