Senior Customer Success Manager

🕒 Maio 29

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

OuterSignal

SiteLinkedInTodas as Vagas

1 - 10 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A OuterSignal é uma plataforma SaaS de inteligência do cliente que ajuda marcas de eCommerce e de venda direta ao consumidor a identificar em tempo real clientes de alto valor, influenciadores e leads estratégicos B2B a partir dos dados de pedidos. Ela oferece detecção de VIPs, segmentação profunda de audiência, análises de personas e demográficas, e exportações com um clique para plataformas de anúncios e CRMs, permitindo que as marcas personalizem o marketing, descubram oportunidades de varejo ou parcerias e ajam com base em insights imediatamente. O produto se integra às pilhas de tecnologia dos comerciantes (por exemplo, Shopify, Meta, CRMs) e enfatiza alertas em tempo real, construção de semelhantes e ativação de segmentos para aumentar o LTV e o desempenho das campanhas.

Descrição

• Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training • Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal • Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases • Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data • Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling • Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations • Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes • Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team

🎯 Requisitos

• 3-6 years in agency account management, customer success, or implementation roles • Experience in eCommerce, DTC brands, or marketing technology strongly preferred • Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech • Has worked in fast-paced, high-growth environments - startup or agency • Proven track record of managing multiple client accounts simultaneously • Consultative mindset, strong communicator and data-curious

🏖️ Benefícios

• Impact: Join at the ground floor where your work directly influences company trajectory • Growth: Rapid company growth creates exceptional learning and advancement opportunities • Flexibility: Remote-first culture with autonomy over your work • Team: Work alongside the founding team • Mission: Revolutionizing the way brands understand and market to their customers