Enterprise Customer Success Manager – Specialty Contractors

🕒 Maio 28

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Clearstory.build

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🏗️ Construção

SaaS • Construction

Clearstory. build é uma ferramenta projetada para simplificar e gerenciar ordens de alteração, etiquetas de tempo e material e outras tarefas de gerenciamento de projetos especificamente para a indústria da construção. Ela permite colaboração e comunicação em tempo real entre empreiteiros gerais, empreiteiros especializados, proprietários de projetos e gerentes de construção. Ao fornecer templates digitais, aplicativos móveis e integração perfeita com ferramentas existentes, a Clearstory visa reduzir o risco, melhorar a transparência e aumentar a eficiência nos projetos de construção.

Descrição

• Own a portfolio of SC Enterprise accounts and drive strong renewal and expansion outcomes through proactive engagement • Lead comprehensive onboarding experiences including planning calls, exec check-ins, project team trainings, and more — ensuring full adoption across the customer organization • Conduct regular Implementation Reviews and QBRs to demonstrate value, surface risks, and identify expansion opportunities • Monitor health scores and product usage signals to identify at-risk accounts and develop intervention plans before issues escalate • Partner closely with Account Executives to identify, develop, and coordinate expansion opportunities — AEs own the deal, but you own developing the proof points and adoption that makes expansion possible • Manage renewal outreach and coordination for your book, using account knowledge and health signals to engage at the right time with the right message • Serve as the escalation point for complex support issues and advocate internally for Enterprise customer needs with Product and Engineering • Contribute to documentation and best practices for the ENT CS motion, helping define what excellent high-touch customer success looks like at Clearstory

🎯 Requisitos

• Experience as a PM or PE at a commercial Specialty Contractor • Experience with change order request processes • Ability to demonstrate your strategic approach to problem solving - It’s one thing to understand change management but another to be able to separate strategy from tactics • Analytical instincts — comfortable reading dashboards, analyzing data, and usage metrics to prioritize your time • Strong relationship-building skills — you can earn trust with executives and field teams alike • Excellent verbal and written communication — comfortable running meetings, presenting at QBRs, and writing clear follow-up communications • High ownership and proactivity — you don't wait for accounts to raise their hand; you monitor signals and act before problems surface • Collaboration skills — you work well with AEs, Support, and Product without needing to own every outcome yourself • Characteristics and experience we will look for: • Have led internal initiatives involving executives and other stakeholders • Involved in software deployments at a construction company • Creative in your approaches • Demonstrated proactivity to drive tasks forward

🏖️ Benefícios

• Competitive market-rate salary for a Series B company • Subsidized healthcare, vision, and dental • Flexible remote work • Continuous training in Customer Success methodology, automation best practices, and AI tooling • Generous PTO plan • 401k • Early equity!