Customer Success Manager

🕒 Maio 21

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Goodstack

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

💼 Consultoria

📣 Marketing

🤲 Filantropia

Consulting • Marketing • Charity

Goodstack é uma plataforma SaaS que auxilia empresas a construir, automatizar e expandir programas de impacto social corporativo. Oferece ferramentas e APIs potentes com inteligência artificial para verificação de organizações sem fins lucrativos e educacionais, doações e correspondências de funcionários, captação de oportunidades de voluntariado e controle de tempo, gestão de doações e fluxos de doações embutidos para clientes - reduzindo a administração manual, melhorando a conversão e aumentando o engajamento dos funcionários. O Goodstack é projetado para empresas de grande porte e de software que buscam integrar fluxos de trabalho de doações e verificações globais em seus produtos e programas de RH/CSR.

Descrição

• Own the customer relationship post-launch: Become the primary point of contact once live and run a structured operating cadence. • Drive adoption and outcomes: Ensure usage, engagement, and program performance are moving in the right direction. • Run day-to-day service with high standards: Manage requests, unblock friction, coordinate internal teams, and keep the customer confident. • Lead renewals end to end: Own the renewal process, timeline, stakeholder alignment, negotiation, and close. • Deliver upsell growth: Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered. • Spot and qualify cross-sell opportunities: Identify whitespace for new products, validate need, and bring in the AE to execute the sale. • Build executive trust: Maintain strong sponsor relationships and ensure senior stakeholders stay aligned to value. • Control noise and complexity: Ensure customers experience one coordinated Goodstack team and clear ownership. • Operate commercially and predictably: Keep account plans, renewal forecasts, and expansion signals documented and up to date. • Be a strong internal advocate: Translate customer needs into structured feedback for Product and Solutions without creating chaos.

🎯 Requisitos

• 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS. • Proven ownership of renewals and commercial negotiations in enterprise environments. • Strong track record driving adoption and value realization across complex stakeholder groups. • Experience supporting high-touch enterprise programs with technical or operational complexity. • Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales. • Strong use of structured customer success frameworks (success plans, health scoring, QBRs). • Evidence of progression and increasing responsibility in fast-growing environments. • Based in Central or Western North America, with flexibility to travel regularly.

🏖️ Benefícios

• 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success • 💝 Goodstack’s Workplace Giving • ⚕️Private Health Insurance • 🌞 $300 Brighten your day annual budget • 🤓 $1,200 Learning & development annual budget • 📚 Goodstack library • ⭐️ Paid days off to volunteer for non-profit causes • 🎤 Paid days to attend conferences • 🥳 Paid day off on your birthday! • 🌴 25 days annual leave, plus paid public holidays • 💙 Paid sick leave • 🧘🏽 Paid wellness leave • ⚖️ Flexible working hours • 🖥️ WFH budget upon joining • 🌳 Ecologi Carbon Offsetting • 🙌 … and so much more