Senior Customer Success Manager

🕒 Maio 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $125.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Thrive Global

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🏥 Saúde

💼 Consultoria

🧘 Bem-estar

💰 $80.000.000 Series C em 2021-07

Healthcare • Consulting • Wellness

Thrive Global é uma empresa dedicada a melhorar a produtividade e o bem-estar por meio de mudanças de comportamento e soluções de saúde mental. Sua plataforma abrangente foca no diagnóstico e tratamento do burnout, construção de culturas resilientes e utilização de ferramentas de mudança de comportamento que são integradas aos fluxos de trabalho diários. A Thrive Global faz parcerias com cientistas líderes para informar suas soluções e colabora com grandes empresas globais para incorporar práticas de bem-estar diretamente no fluxo de trabalho. Eles oferecem integrações com plataformas populares como Microsoft Teams, Slack e Webex para apoiar a saúde mental e o bem-estar dos funcionários em todos os níveis de uma organização, desde trabalhadores da linha de frente até executivos.

Descrição

• Own a defined portfolio of customers across the lifecycle, including renewals and expansion • Use AI-assisted workflows to prepare for high-stakes executive meetings — synthesizing stakeholder context, key priorities, recommended narrative, and anticipated questions so every interaction is calibrated and confident • Translate Thrive research, product updates, and feature launches into client-ready narratives, talking points, and industry-specific positioning — leveraging AI to accelerate and sharpen that translation layer • Build executive-ready QBRs and engagement summaries by pulling from data, metrics, past interactions, and customer priorities — using AI to generate first drafts that are insight-led, not just reporting-led • Develop tailored quarterly campaign and engagement plans grounded in customer goals, industry context, and audience — using AI to scale ideation and execution without sacrificing quality • Turn call notes and internal inputs into polished follow-ups, recaps, and next-step communications efficiently and consistently • Build ROI-driven renewal decks and expansion proposals grounded in usage data, program outcomes, and business impact • Monitor engagement and feedback signals to proactively identify risks and expansion opportunities — bringing recommended actions, not just flags • Forecast renewals and expansion in partnership with Sales, using data and AI-generated insights to strengthen the narrative • Partner cross-functionally to deliver adoption, engagement, and value realization across Sales, Product, Marketing, and Leadership • Represent the voice of the customer and escalate risks appropriately • Contribute to CS playbooks, AI workflow best practices, and process improvements that raise the bar for the whole team

🎯 Requisitos

• BA/BS degree or relevant work experience • 7–10+ years of demonstrated success in a customer success role, ideally with 2+ years at a SaaS technology company • Hands-on experience using AI tools in a professional context — meeting prep, communications, presentations, data synthesis, or customer strategy • Ability to critically evaluate and refine AI-generated outputs to match your voice, the customer's context, and Thrive's standards • Strong communication, analytical, problem-solving, and project management skills • Experience using Salesforce, G-Suite, Microsoft products, and Zoom • Working knowledge of tools like Coda and Looker is a plus • Experience with AI productivity platforms, customer health tooling, or workflow automation tools is a strong plus

🏖️ Benefícios

• Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world. • Career Growth: Develop within the company and help shape our growth strategy. • Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits. • Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package. • Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match. • Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time , a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.