Customer Success Manager, DSO

🕒 Maio 15

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Overjet

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🏥 Saúde

🛡️ Seguros

🤖 Inteligência Artificial

💰 $42.500.000 Series B em 2021-12

Healthcare • Insurance • Artificial Intelligence

A OVERJET é uma plataforma de IA para odontologia que oferece ferramentas de imagem nativas em IA, suporte ao diagnóstico, educação do paciente e automação do ciclo de receita para consultórios odontológicos, DSOs, seguradoras e educadores. Seus produtos incluem IA aprovada pela FDA para análise clínica, IRIS com imagens nativas em IA que aprimoram as radiografias, verificação de seguros e automação de sinistros, credenciamento e gerenciamento de dados de provedores, além de análises para melhorar a qualidade clínica e a eficiência operacional. A OVERJET combina inteligência artificial e entrega SaaS para ajudar os profissionais a detectar doenças orais com mais precisão, agilizar os fluxos de trabalho de seguros e alinhar prestadores e pagadores para melhorar os resultados de saúde bucal.

Descrição

• Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue. • Recruit, train, mentor, and manage a high-performing customer success team. • Develop comprehensive customer success strategies aligned with company objectives, customer lifecycle stages, and product adoption milestones. • Drive the entire post-sale customer journey from onboarding and activation through renewal and expansion. • Build and maintain strong relationships with key customers, dental professionals, and dental organizations. • Collaborate closely with cross-functional teams, including sales, product management, and marketing, to align customer success efforts with overall company objectives. • Prepare accurate and timely retention forecasts, health score reports, and presentations for senior management.

🎯 Requisitos

• Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role. • At least 2 years of experience working with dental practices or DSOs, with strong knowledge of dental industry dynamics. • Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets. • Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models. • Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams. • Analytical mindset with the ability to leverage data and customer health metrics to drive retention performance and identify expansion opportunities. • Ability to use systems and AI tools to draw conclusions and drive efficiencies. • Results-oriented with a strong sense of urgency, resourcefulness, and a proactive approach to problem-solving. • Proficiency in using CRM and customer success software tools (e.g., Salesforce, Gainsight, or similar platforms).

🏖️ Benefícios

• Competitive Compensation and Equity • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location • 401k plans with a matching program • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered • Life and AD+D Insurance • 8 weeks Paid Parental Leave • Optional HSA with Employer contribution • Flexible Time Off and company paid holidays • Annual Learning and Development Stipend