Strategic Client Success Manager

🕒 Junho 1

☕ Washington – Remoto

☕ Washington – Remote

💵 $150.000 - $170.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Leap

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🛡️ Seguros

💼 Consultoria

🏥 Saúde

💰 $1.000.000 Venture Round - LEAP HEALTH em 2024-03

Insurance • Consulting • Healthcare

A Leap é a única solução transparente de benefícios para infusões especiais destinada a empregadores. Ela elimina acréscimos ocultos nos preços de medicamentos e oferece coordenação completa do cuidado com infusões especiais — desde o fornecimento em farmácias até a enfermagem domiciliar — para reduzir os custos de medicamentos especiais e simplificar a experiência do paciente. A Leap atende empregadores autogeridos, corretores/consultores e pacientes com um modelo de cuidado habilitado por tecnologia que reduz gastos com infusões, melhora o engajamento e proporciona economias significativas durante o ano.

Descrição

• Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention • Develop and execute account plans aligned to client healthcare and cost-containment strategies • Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs • Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics • Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations • Demonstrate strong executive presence in data-driven discussions with senior stakeholders • Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams • Increase patient engagement and program utilization within existing accounts • Support finalist presentations, client references, and testimonials to drive new business • Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery • Collect and synthesize client feedback to inform process and product improvements • Proactively identify account risks and execute mitigation strategies to protect retention

🎯 Requisitos

• 5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success • Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs • Proven track record of driving revenue retention and high client satisfaction • Strong executive presence with the ability to present performance data and insights effectively • Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment • Collaborative team player with strong analytical and problem-solving skills • Preferred location: Central Time Zone • Willingness to travel up to 30%

🏖️ Benefícios

• Offers Equity