Customer Success Manager

🕒 Junho 1

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Compliancy Group

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2005

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

A Compliancy Group é uma fornecedora líder de software de gestão de conformidade para a área da saúde, que simplifica as complexidades de manter a conformidade com regulamentações como HIPAA, OSHA e SOC 2. Sua plataforma oferece uma variedade de funcionalidades, incluindo gestão de políticas com mais de 100 modelos, treinamento em conformidade, avaliações de risco, relatórios de incidentes e gestão de fornecedores, tudo projetado para agilizar e aprimorar os esforços de conformidade para organizações de saúde. A Compliancy Group visa ajudar os provedores de saúde a construir programas de conformidade eficazes, enquanto gerenciam riscos e protegem informações sensíveis de maneira eficiente.

Descrição

• Serve as the primary point of contact for a pooled portfolio of core (mid-sized spend; non-strategic) accounts, focusing exclusively on retention, adoption, and satisfaction. • Drive customer engagement through proactive, repeatable touchpoints that maximize platform usage and value realization. • Partner with sales to drive account expansion; while the CSM is not responsible for growth, there are financial incentives in place to identify potential growth opportunities. • Implement structured processes to maintain consistent communication and engagement across the pooled account portfolio. • Partner closely with Finance to resolve payment disputes, escalations, and account issues. • Monitor account health and identify opportunities to improve customer engagement and retention. • Direct customers to the platform for commercial transactions or negotiations, without involvement in sales activities. • Collaborate with Support and Product teams to advocate for customer needs and improve processes. • Act as a true customer champion - focused entirely on helping customers succeed.

🎯 Requisitos

• 2+ years of experience in Customer Success, Account Management, Client Services, or a related role. • Strong organizational skills to manage a high volume of accounts with consistent, repeatable outreach. • Excellent communication, problem-solving, and relationship-building skills, with a customer-first mindset. • Goal-oriented, especially when it comes to achieving retention and satisfaction targets. • Comfortable collaborating across teams, including Finance, Product, and Support. • Experience in SaaS or subscription-based business models preferred. • Bachelor’s degree or equivalent professional experience is a plus.

🏖️ Benefícios

• Health insurance • 401K with company match • Generous PTO • Extensive training and professional development