Director, Accounts Management

🕒 Junho 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $243.750 - $350.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Affirm

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💳 Fintech

👥 B2C

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2021-01

Fintech • B2C • eCommerce

A Affirm é uma empresa de tecnologia financeira que oferece um serviço de Buy Now, Pay Later (BNPL), permitindo que os consumidores façam compras e paguem ao longo do tempo com planos de pagamento flexíveis. A Affirm elimina taxas ocultas e juros compostos, fornecendo termos e condições claros aos seus usuários. A empresa também oferece o Affirm Card, um cartão de débito que permite solicitar o pagamento ao longo do tempo para compras de maior valor ou pagar à vista as menores. A Affirm faz parcerias com diversos varejistas em várias categorias, incluindo eletrônicos, vestuário e viagens, proporcionando aos clientes a conveniência de pagar ao longo do tempo no checkout, tanto online quanto em lojas físicas. Os serviços da Affirm são integrados ao Apple Pay, permitindo que os clientes efetuem pagamentos de forma fluida diretamente do iPhone ou iPad.

Descrição

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships. • Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals • Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio • Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value • Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long-term strategic priorities • Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution • Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics • Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience • Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

🎯 Requisitos

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles • Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments • Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy • Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships • Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact • Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority • Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred

🏖️ Benefícios

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount