Executive Director – Global Technology Service Management

🕒 Junho 26

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

BeOne Medicines

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2010

🧬 Biotecnologia

🏥 Saúde

💊 Farmacêutico

Biotechnology • Healthcare • Pharmaceuticals

A BeOne Medicines é uma empresa global de oncologia, com sede na Suíça, que descobre e desenvolve tratamentos inovadores mais acessíveis e com maior disponibilidade para pacientes com câncer em todo o mundo. Com um portfólio que abrange hematologia e tumores sólidos, a BeOne está acelerando o desenvolvimento de seu diversificado pipeline de novas terapias por meio de capacidades internas e colaborações. Com uma equipe global em crescimento, formada por mais de 11.000 colaboradores presentes em seis continentes, a empresa está comprometida em melhorar radicalmente o acesso a medicamentos para muito mais pacientes que deles precisam.

Descrição

• Define and execute the enterprise service management framework • Maintain service catalog governance, service taxonomy, service data quality, and consistent onboarding practices for technology services • Extend enterprise service management practices beyond IT • Drive continual service improvement across the technology service portfolio • Partner with service owners to define KPIs, SLAs, XLAs, scorecards, service reviews, and reporting standards • Use service analytics to identify friction, reduce recurring issues, and improve service reliability • Own ServiceNow platform governance, adoption, data quality • Lead global service desk and executive support operations • Ensure service management processes and platforms meet applicable GxP, privacy, cybersecurity, audit, validation, and regulatory requirements

🎯 Requisitos

• Bachelor's degree • 14+ years of technology operations, service management, or service delivery leadership experience • 8+ years leading within complex global organizations • Demonstrated success leading enterprise service management functions at scale • Deep experience with ServiceNow as an enterprise workflow platform • Strong command of ITSM disciplines including Incident, Request, Change, Problem, Knowledge, Asset, Configuration, and Service Catalog Management • Experience leading global service desk, executive support, and service performance management capabilities • Exceptional executive leadership, communication, stakeholder management, vendor management, talent development, and change leadership skills • ITIL certification or equivalent service management expertise strongly preferred; ServiceNow leadership experience preferred

🏖️ Benefícios

• Medical • Dental • Vision • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness