Operations Enablement Manager

🕒 Outubro 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $146.000 - $206.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

⚙️ Operações

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Affirm

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💳 Fintech

👥 B2C

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2021-01

Fintech • B2C • eCommerce

A Affirm é uma empresa de tecnologia financeira que oferece um serviço de Buy Now, Pay Later (BNPL), permitindo que os consumidores façam compras e paguem ao longo do tempo com planos de pagamento flexíveis. A Affirm elimina taxas ocultas e juros compostos, fornecendo termos e condições claros aos seus usuários. A empresa também oferece o Affirm Card, um cartão de débito que permite solicitar o pagamento ao longo do tempo para compras de maior valor ou pagar à vista as menores. A Affirm faz parcerias com diversos varejistas em várias categorias, incluindo eletrônicos, vestuário e viagens, proporcionando aos clientes a conveniência de pagar ao longo do tempo no checkout, tanto online quanto em lojas físicas. Os serviços da Affirm são integrados ao Apple Pay, permitindo que os clientes efetuem pagamentos de forma fluida diretamente do iPhone ou iPad.

Descrição

• Lead complex cross-functional programs and initiatives aligned with servicing strategy, OKRs, and long-term business priorities • Develop program roadmaps and execution plans; track KPIs, timelines, budgets, dependencies, and risks • Collaborate with senior leaders and Product, Engineering, and Operations partners to deliver measurable business outcomes • Establish stakeholder engagement and governance practices and provide executive-ready program updates • Identify risks, issues, and dependencies; propose data-backed solutions and drive resolution • Apply Lean Six Sigma methodologies to identify root causes and implement scalable improvements • Manage process and product changes from design and implementation through change management, adoption, and measurement • Translate technical concepts into manuals and resources for human and AI agents • Architect and evolve knowledge systems including SOPs, job aids, learning platforms, and AI-enabled knowledge tools • Design and deliver onboarding, continuous learning, and new-product training programs • Partner with Product and Engineering to optimize customer and agent workflows and experiences • Take on additional program and project management responsibilities across adjacent domains

🎯 Requisitos

• 7+ years of experience in program management or product operations, preferably within large-scale or global operations • 3+ years of experience at a fintech or financial institution, including 3+ years in a role involving scaling operations and ongoing coaching and feedback to team members • Subject matter expertise in financial regulations including UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, and GDPR • Deep understanding of dispute management rules, response codes, and recommended response data • Certification in Six Sigma, Project Management, or Design Thinking • Experience implementing and scaling knowledge management and training using Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools • Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes • Strong skills in strategic planning, issue/risk management, and cross-functional execution • Excellent written and verbal communication, including polished, executive-ready updates and stakeholder influence • Proficiency in process mapping and workflow analysis • Proven experience designing business processes that improve end-user experience, reduce business risk, and increase workflow efficiency • Experience building workflows within a regulatory environment • Willingness to travel as needed for team collaboration, operational priorities, and vendor or partner engagements

🏖️ Benefícios

• 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Monthly stipends for tech spending • Monthly health and wellness spending stipends • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) allowing employees to buy Affirm stock at a discount • Remote-first work flexibility within the country of employment • In-person onboarding experience for all new hires • Inclusive interview process and disability accommodations

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