Client Experience Consultant, Client Enablement

🕒 Outubro 12

🌾 Iowa – Remoto

🌾 Iowa – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💼 Consultor

👻 Score fantasma 14%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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51 - 200 funcionários

🛡️ Seguros

🏥 Saúde

💰 Private Equity Round em 2021-10

Insurance • Healthcare

A Plataforma de Crescimento nº 1 Recomendada para a Indústria de Seguros

Descrição

• Design and deliver client-facing enablement, including live trainings, education programs, webinars, and other facilitated experiences • Own the ongoing quality and effectiveness of enablement through curriculum assessment, program upkeep, and continuous improvement as the product changes • Deliver live client training and support the Release & Enablement Program Manager with internal training delivery as needed • Collaborate with Professional Services on onboarding and Client Success on adoption moments • Use AI tooling to prepare, personalize, and scale enablement efficiently in alignment with the AI Center of Excellence • Provide feedback from live sessions and client interactions to content, Academy, and program design • Partner with the Client Experience Consultant, Knowledge & Content on materials supporting live sessions • Perform other duties as assigned by the manager

🎯 Requisitos

• Bachelor's degree and 5-7 years of relevant experience in client education, training/facilitation, customer enablement, customer marketing, or a related field, or an equivalent combination of education and experience • Strong live facilitation and presentation skills, comfortable leading client-facing sessions and adapting in real time • Takes ownership of enablement quality over time, with strong instincts for whether a session or program is landing and driving adoption • Able to take rough direction and run with it, turning a high-level ask into finished enablement without needing every detail spelled out • Values variety across multiple kinds of client enablement • Comfortable using AI tooling to prepare and scale enablement while maintaining quality and judgment • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

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