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Travel Consultant – After Hours, Evening, Weekends

🕒 Outubro 10

🏈 Alabama, Arizona, +21 estados a mais – Remoto

infoinfo

💵 $24 - $26 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💼 Consultor

🚫👨‍🎓 Sem graduação necessária

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of ADTRAV Travel Management

ADTRAV Travel Management

201 - 500 funcionários

Fundada em 1977

💼 Consultoria

📦 Logística

✈️ Turismo

Consulting • Logistics • Travel

A ADTRAV Travel Management é uma empresa que oferece software e serviços de gerenciamento de viagens para organizações corporativas e governamentais, com o objetivo de tornar as viagens o mais fáceis e eficientes possível. Eles oferecem um conjunto abrangente de aplicativos adaptados às necessidades dos modernos programas de viagens, juntamente com acesso 24/7 a agentes de viagens experientes, orientação especializada e suporte para diversos tipos de viagem, como hospedagem, eventos e programas globais. O compromisso da ADTRAV com o atendimento ao cliente se reflete em suas altas taxas de satisfação dos viajantes e serviços de consultoria dedicados.

Descrição

• Manage all aspects of client travel arrangements • Answer client calls and emails for new arrangements and itinerary changes • Use Sabre to book and issue airline, hotel, car, and other reservations • Maintain account knowledge to assist clients promptly • Check queues daily for accuracy and complete issued tickets • Maintain preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals programs • Provide travel expertise and international travel quotes • Analyze fare rules, restrictions, non-refundable conditions, Open Skies, and FAA rules • Meet management-defined KPIs, including productivity, transaction, attendance, and schedule requirements • Communicate with airlines regarding flight changes, seating, and upgrades • Follow ADTRAV policies, procedures, and approved traveler-service workflows • Deliver excellent customer service, identify traveler issues, and resolve problems • Collaborate with agents and employees to gather information and service travelers • Build knowledge of ADTRAV’s industry and customer base • Participate in ongoing training • Maintain effective relationships with employees, partners, vendors, and clients • Perform other duties as assigned

🎯 Requisitos

• High school diploma or equivalent required • At least 2 years of experience booking domestic and international travel; complex international a plus • Experience using a GDS System; Sabre required, Amadeus a plus • Highly knowledgeable of city, airline, hotel, and car rental codes • Knowledge of government travel requirements, visas, and passports • Understanding of federal travel regulations, Fly America Act and Open Skies Agreement • Strong computer and typing skills, including navigating quickly between programs and using shortcut keys • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously • Ability to consistently deliver excellent customer service • Experience with Microsoft Office suite (Outlook, Word, Excel) • Excellent English written and verbal communication skills • Excellent listening skills • Strong attention to detail with emphasis on accuracy and quality • Highly self-motivated and able to manage multiple priorities with minimal supervision • Strong organizational and problem-solving abilities • Ability to communicate ideas and concepts clearly and concisely and receive feedback and direction • Professional and positive demeanor; ability to work cooperatively • Ability to work remotely and meet company home-office requirements • Ability to sit and work at a computer for extended periods • Ability to maintain confidentiality of company and client information • Ability to work evening, night, overnight, weekend, and holiday schedules between 7pm-7am CT • Ability to successfully pass credit, criminal, and/or employment reference background checks • Must be a U.S. citizen and provide proof upon hire • Ability to successfully pass a government clearance process

🏖️ Benefícios

• Evening, night, and weekend pay differentials • Holiday pay differential • Opportunities for quarterly bonuses based on meeting outlined KPIs • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO • Remote work arrangement

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