Service Innovation Manager

🕒 Maio 29

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AGFA HealthCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Você conhece aqueles momentos raros e indescritíveis no trabalho em que as distrações desaparecem? Você sente que está em perfeita sintonia com a sua tecnologia e que tudo simplesmente funciona? Na AGFA HealthCare, chamamos isso de flow.

Descrição

• Own and drive the definition of all service requirements across products, features, and programs • Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness • Own and manage the service design lifecycle, from concept through validation, launch, and operational handover • Own and drive the definition and governance of Customer Acceptance Test Plans for new features and design changes • Provide reliable cost models and delivery estimates to support sales, quoting, and business planning • Lead and coordinate service design initiatives and projects, including: Planning and prioritization, Resource alignment, Stakeholder management • Ensure effective transition to operations, including validation, documentation, and knowledge transfer • Drive standardization of service packages and deployment models across regions • Continuously improve service efficiency, quality, and profitability, based on field feedback and performance insights

🎯 Requisitos

• Proven experience in service design, service management, or technical delivery leadership • Strong project management skills, including planning, execution, and stakeholder coordination • Solid understanding of: Service lifecycle management (e.g., ITIL) • Cost modeling and service economics • Operational readiness and deployment processes • Proven ability to work across cross-functional teams (R&D, Product Management, Services, Operations) • Solid understanding of modern IT technologies and cloud-based architectures. • Experience in healthcare or medical software environments • Strong analytical thinking and decision-making capability • Excellent communication and stakeholder management skills.

🏖️ Benefícios

• Dynamic global organization with a history of innovation and strong product portfolio. • Challenging environment combined with a supportive management structure. • Career development and growth. • Competitive salary and benefit package. • Friendly work environment surrounded by dedicated and professional colleagues.