Service Delivery Director

🕒 Setembro 24

🧀 Wisconsin – Remoto

🧀 Wisconsin – Remote

💵 $174.525 - $290.875 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Agilent Technologies

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

🍽️ Alimentos e Bebidas

🏥 Saúde

💼 Consultoria

💰 $500.000.000 Post-IPO Debt em 2019-09

Food & Beverage • Healthcare • Consulting

A Agilent Technologies é líder global no campo de instrumentos analíticos e de laboratório. A empresa oferece um portfólio diversificado de produtos e soluções, incluindo cromatografia gasosa e líquida, espectrometria de massas, suprimentos de laboratório, além de software e soluções de informática. A Agilent atende a diversos setores, como o biofarmacêutico, testes de alimentos e bebidas, diagnóstico clínico e análises ambientais. Além disso, a Agilent oferece serviços abrangentes para gestão de laboratórios, manutenção e reparo de instrumentos. A empresa tem forte foco em avançar a ciência por meio de soluções sustentáveis e em apoiar genômica, patologia e pesquisa em câncer com tecnologias avançadas.

Descrição

• Drive profitable growth, operational excellence, and customer satisfaction across Agilent's service organization • Lead field service operations and develop high-performing service teams • Deliver service business performance, including revenue growth, profitability, margin improvement, and operational efficiency • Increase service contract renewals, service attachment rates, lead generation, and revenue recognition • Manage P&L objectives through financial planning, forecasting, and resource management • Reduce service delivery costs while maintaining customer satisfaction and service quality • Monitor business metrics to drive continuous improvement and decision-making • Champion a customer-centric service culture and improve customer loyalty • Develop service solutions, delivery models, and support processes • Improve service quality, responsiveness, and customer satisfaction • Engage strategic customers and resolve escalated service issues • Lead installation, maintenance, repair, calibration, qualification, and support of Agilent and non-Agilent products and systems • Establish operational standards, performance expectations, and best practices • Optimize workforce planning, resource allocation, and service execution • Drive operational excellence, process optimization, and scalability initiatives • Lead, develop, and inspire Field Service Engineers, Service Technicians, and service leaders • Build succession plans and leadership pipelines • Partner with Sales, Commercial Operations, Customer Success, Technical Support, Marketing, Quality, Regulatory, and Business Unit leaders • Collaborate across regional and global organizations and support acquisitions, product launches, and organizational transformations • Ensure compliance with company policies, regulations, customer site access requirements, and industry standards • Promote safety, integrity, and operational compliance

🎯 Requisitos

• Bachelor's degree in Engineering, Life Sciences, Business, Operations, or a related discipline • Minimum of 5 years of experience leading people, programs, projects, or business functions • Demonstrated leadership experience managing service, operations, technical support, or field service organizations • Experience managing budgets, operational performance, and business financials • Strong understanding of customer service operations, field service management, and business performance metrics • Proven ability to lead through change and drive organizational transformation • Ability to travel as needed • Must consent to and meet Agilent-approved customer and vendor credentialing requirements • Ability to satisfy requirements that may include proof of identity, certifications, training records, immunizations, and health and safety compliance documentation • Experience leading geographically dispersed or multi-site service organizations • Prior ownership of P&L or significant operating budgets • Background supporting laboratory, analytical instrumentation, life sciences, diagnostics, healthcare, or related technical environments • Experience implementing Lean, Six Sigma, or operational excellence programs • Track record of building high-performing teams and driving measurable business outcomes

🏖️ Benefícios

• Bonus eligibility • Stock eligibility • Benefits • Option to work remotely • Choice of company car or reimbursement for personal vehicle usage in the US • Professional development opportunities • Coaching and mentoring • Travel support as needed