Operations Manager, US, CA, MX, LATAM

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🕒 3 dias atrás

🏄 California, Texas – Remoto

🏄 California – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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agnt8x

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2025

🤖 Inteligência Artificial

🏪 Marketplace

🏢 Corporativo

Artificial Intelligence • Marketplace • Enterprise

agnt8x é uma plataforma e marketplace que permite que organizações encontrem, treinem, implementem e governem agentes de IA como funcionários digitais. Oferece um Studio sem necessidade de programação e uma API completa para desenvolvedores, um marketplace de agentes verificados, Passaportes de Agentes portáteis, trilhas de auditoria, segurança de nível empresarial e implantações soberanas para que a inteligência e os dados permaneçam dentro da infraestrutura dos clientes. A agnt8x tem como alvo grandes empresas, governos, PMEs e desenvolvedores que precisam de forças de trabalho de IA gerenciadas, auditáveis e com roteamento otimizado de custo entre provedores LLM.

Descrição

• Own the month-end close calendar and delivery schedule across the entire client portfolio — staged due dates, review turnaround, and a hard standard for hitting them • Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there • Spot slippage before the client does, and intervene early • Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts • Track hours against what is billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person • Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors • Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through • Own the quality-control gate. Make sure senior review actually happens and standards are enforced • Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority • Keep statutory, payroll and filing deadlines tracked and met across jurisdictions

🎯 Requisitos

• 5+ years in operations, delivery or service management — ideally in professional services, accounting/finance, BPO, or a client-delivery agency — where deadlines, quality and client satisfaction are the job • A track record of managing remote teams , including across time zones, with real accountability for their output • Demonstrated ability to build and enforce process — SOPs, scheduling systems, QA gates — and make them stick • Strong judgment and backbone: you hold the line on standards and deadlines without being told to • Excellent written and verbal communication, and the organisation to run many moving parts at once • Comfort working in a modern, AI-heavy tool stack (we lean heavily on Claude and automation)

🏖️ Benefícios

• Flexible, output-focused working within the overlap window above • Fully remote work • Generous PTO plus national holidays • Company-wide shutdown during the week between Christmas and New Year's • Real ownership and a path to Head of Operations as we grow