Senior Cloud Engineer

🕒 Outubro 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $175.000 / ano

⏰ Tempo Integral

🟠 Sênior

☁️ Engenheiro de Cloud

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AHEAD

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🤖 Inteligência Artificial

🏢 Corporativo

💰 $5.697.750 Venture Round - AHEAD em 2024-05

Consulting • Artificial Intelligence • Enterprise

Thinkahead é uma empresa de psicologia de capital privado que atua tanto no campo clínico (atendimento particular) quanto no espaço corporativo de consultoria.

Descrição

• Monitor and support cloud infrastructure, platform services, and operational tooling across customer environments • Respond to incidents, service requests, alerts, and escalations; perform triage, troubleshooting, service restoration, and follow-through to resolution • Execute provisioning, deprovisioning, access changes, maintenance activities, backup validation, patching coordination, and platform hygiene • Administer compute, storage, networking, identity, security, and governance services across major cloud providers • Follow ITSM processes for incident management, request fulfillment, change execution, escalation, documentation, and customer-facing status communication • Participate in customer meetings, status calls, and service reviews • Collaborate with Team Leads, Senior Cloud Engineers, architects, and service delivery groups • Assist with monitoring, alerting, tagging, policy management, cost visibility, and compliance-related activities • Use scripting, automation, and AI tools to improve consistency and reduce repetitive work • Participate in after-hours/on-call rotations and weekend support for major incidents, maintenance windows, and approved changes • Independently own standard and moderately complex operational execution and troubleshooting, escalating novel, high-risk, architecture-heavy, or major platform engineering work appropriately • Perform other duties as assigned

🎯 Requisitos

• Minimum 3+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support • Hands-on experience with at least one major cloud platform, with strong operational capability in Azure, AWS, OCI, or GCP • Experience supporting incidents, requests, changes, or recurring administration activities in production environments • Familiarity with Windows and/or Linux server operations, identity and access concepts, networking fundamentals, and monitoring tools • Working knowledge of PowerShell, Python, Bash, infrastructure as code, CI/CD, or other automation tooling used to support cloud operations • Strong troubleshooting, operational execution, and issue ownership skills in live production environments • Working knowledge of identity and access management, RBAC, least privilege, security groups/firewall concepts, DNS, and core networking fundamentals • Familiarity with monitoring, alerting, logging, event response, and core ITSM disciplines • Ability to prioritize competing tickets and tasks and meet commitments across multiple customers or workstreams • Clear, professional verbal and written communication skills • Strong documentation discipline and attention to detail • Ability to work independently, escalate appropriately, and collaborate across teams • Ability to travel as required • Ability to participate in an after-hours/on-call rotation and support weekend work as needed • Must be a self-starter and able to work without constant supervision • Relevant cloud, operations, or platform certifications are a plus • Experience in managed services, consulting, or multi-customer support environments is preferred

🏖️ Benefícios

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Cross-department training and development • Sponsored certifications and credentials for continued learning • Multi-million-dollar technology lab • Remote work arrangement

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