Operations Data & Technology Strategy Lead

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🕒 Março 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $129.000 - $152.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Airbnb

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2007

👥 B2C

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2020-12

B2C • eCommerce • Hospitality

O Airbnb é um marketplace online global que conecta pessoas em busca de hospedagem a anfitriões que oferecem opções de estadia únicas e diversas, muitas vezes em propriedades residenciais. Os usuários podem reservar espaços que vão de apartamentos de um quarto a casas inteiras e hotéis boutique. O Airbnb também oferece Experiências, permitindo que hóspedes reservem atividades oferecidas por moradores locais, proporcionando uma experiência de viagem autêntica.

Descrição

• Lead business requirements from Ops and communicate requirements to cross-functional teams, facilitate discussion and influence system design, architecture, and prioritization to get Ops requirements on the respective cross-functional teams’ roadmap • Collaborate with Product Management and other cross-functional stakeholders, including Engineering, Data Science, Data Analytics, and Shared Services, to drive alignment on overall business goals and requirements and establish an operating rhythm to optimize product and process improvements while fostering innovation • Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from an operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost • Be the Subject Matter Expertise on Technical Tools and Processes for Ops across all Trust domains and stay informed about industry trends, emerging technologies and competitive landscape • Be a champion of a data-driven decision making approach and culture to drive continuous performance improvement • Lead Tools and Technical system and design changes across all the operational lines • Enable the business by connecting the dots between system architecture, implementation, and business workflow enablement • Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization • Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization • Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects • Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement

🎯 Requisitos

• Master / Bachelor Degree in Engineering, or Science, (Engineering background is preferred) • 10 years of experience in front office or back office operations related field with minimum 6 years experience in a process improvement in evaluating, implementing and managing tools and technologies • Experience driving continuous process improvement to optimize workflows and reduce operational bottlenecks • A strong team player with high Initiative and demonstrated project management skills • Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools • Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization • Proven organizational and leadership skills to motivate and influence others positively to drive for results • Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization • Be able to manage multiple task simultaneously with minimal direction • Proactive and autonomous • Excellent verbal and written communication skills • Experience implementing system designs conforming to multi-year product or technology strategy • Experience as solutions architect or equivalent experience driving end to end business enablement.

🏖️ Benefícios

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.