Staff Platform Manager – Conversational Products

🕒 Novembro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $200.000 - $240.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Gerente

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• Aberta há 9 dias.
• As vagas desta empresa costumam ser preenchidas em 22 dias.

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Airbnb

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2007

✈️ Turismo

📦 Logística

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2020-12

Travel • Logistics • eCommerce

O Airbnb é um marketplace online global que conecta pessoas em busca de hospedagem a anfitriões que oferecem opções de estadia únicas e diversas, muitas vezes em propriedades residenciais. Os usuários podem reservar espaços que vão de apartamentos de um quarto a casas inteiras e hotéis boutique. O Airbnb também oferece Experiências, permitindo que hóspedes reservem atividades oferecidas por moradores locais, proporcionando uma experiência de viagem autêntica.

Descrição

• Own the platform that determines how Airbnb's AI Assistant reasons, retrieves, and responds • Own request interpretation and routing, knowledge and capabilities, assistant actions, and evaluation systems • Define user outcomes and measurable success criteria through engineering, policy, and knowledge partners • Diagnose architectural problems and drive engineering and data science decisions • Increase accurate, safe, and complete self-service resolution of support requests • Set product direction and a multi-quarter vision aligned with senior leaders and cross-functional partners • Work directly with production data and use AI tools and coding agents to validate analyses • Build and calibrate new assistant capabilities end to end with human input • Define correct and complete resolutions for user problems and align partner teams • Own launch readiness for major model and platform changes • Diagnose failures in complex AI systems and determine where fixes belong • Own LLM evaluation strategy, including LLM-as-judge, offline and live-traffic evaluation, calibration, certification, and tooling • Build alignment across teams and establish a single source of truth • Present decisions, tradeoffs, and asks to leadership

🎯 Requisitos

• 9+ years building technology products, including at least 5 years in product management or a closely related technical role such as engineering, data science, or applied research, with ownership of product direction • Direct experience shipping generative AI or ML products to production • Experience ideally including retrieval-augmented generation, agentic or function-calling architectures, and evaluation systems • Hands-on technical depth, including reading and debugging prompts and understanding ML and engineering constraints • Ability to author artifacts shaping production behavior • Ability to work directly with production data and validate analyses end to end • Experience designing, calibrating, or certifying automated model-based evaluations • Strong understanding of user experience, including latency, tone, and trust in AI interactions • Ability to own an ambiguous, cross-cutting mandate spanning multiple teams and drive alignment • Track record of scaling impact through others by setting clear standards, assigning owners, and holding them accountable • Strong executive communication skills • Ability to envision substantially improved systems and execute the path to achieve them • Must live in a state where Airbnb, Inc. has a registered entity

🏖️ Benefícios

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Occasional work at an Airbnb office or attendance at offsites • Reasonable accommodations throughout the recruitment process

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