Customer Onboarding Project Manager

🕒 Maio 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

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Airship

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🤝 B2B

💰 $25.000.000 Series F em 2018-06

SaaS • Artificial Intelligence • B2B

A Airship é uma plataforma abrangente de experiência do cliente que capacita empresas a orquestrar, personalizar e otimizar jornadas do cliente em vários canais, incluindo aplicativos, web, SMS, e-mail e carteiras móveis. Oferece uma solução sem código que permite às equipes criar experiências perfeitas e mobile-first sem a necessidade de recursos extensivos de desenvolvimento. A plataforma da Airship utiliza IA para aprimorar o engajamento e a personalização através de insights gerativos e preditivos, apoiando indústrias como turismo, varejo, finanças e telecomunicações. Confiada por marcas globais líderes, a Airship visa superar os desafios de interações fragmentadas e isoladas com o cliente, impulsionando a lealdade e o crescimento da receita por meio de soluções inovadoras e baseadas em dados.

Descrição

• Be the customer's go-to person: Serve as the primary point of contact for new customers throughout the entire onboarding phase, building trust and keeping momentum • Own the onboarding timeline: Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams to hit key milestones on schedule • Run weekly customer syncs: Lead regular check-ins with customers to review progress, surface risks, and align on next steps • Keep internal teams on track: Route customer questions to the right Airship resources and proactively follow up to ensure internal tasks are completed promptly • Drive technical completion: Ensure each onboarding project reaches full technical completion, including implementation of key use cases and deployment of metrics tracking • Set customers up for long-term success: Establish a clear plan for future development at the close of each onboarding, so customers have a roadmap for continued growth • Hand off with care: Facilitate a smooth transition of each account to the Account Manager after onboarding, ensuring continuity and no gaps in the customer relationship • Identify and remove roadblocks: Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines • Explore AI-driven improvements: Look for opportunities to use AI tools and workflows to increase efficiency, improve quality, and scale the onboarding experience

🎯 Requisitos

• 3+ years of direct experience in a client-facing project management or implementation role • Proven ability to manage multiple complex, multi-month implementation projects simultaneously • Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders • Proficiency in project planning tools (e.g., Jira, Asana, Monday.com, Microsoft Project) to track and report on project status • Demonstrated skill in risk management and proactive identification of project roadblocks • Strong organizational and time management skills with a focus on outcomes • Ability to work independently while collaborating effectively in a team environment • Fluency in English required • Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

🏖️ Benefícios

• Competitive medical, dental, and vision insurance options for you and your dependents • Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off • Support for your overall wellbeing with mental health and wellness resources • Employer-subsidized life insurance as well as short-term and long-term disability • A digital-first work environment and a monthly stipend to support remote work • Mentorship and growth opportunities to build skills and accelerate professional development • And more!