Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

🕒 Julho 28

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $102.000 - $154.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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AIS (Applied Information Sciences)

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1982

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A AIS (Applied Information Sciences) é uma organização focada em missões e orientada a resultados, que se especializa em IA e automação, adoção de nuvem, inovação em aplicações e dados e análises. Como um parceiro líder da Microsoft, a AIS ajuda a transformar negócios e resolver problemas complexos com sua expertise em soluções de nuvem, infraestrutura e desenvolvimento de aplicações. Eles atendem a vários setores, incluindo comercial, serviços financeiros e seguros, saúde e ciências da vida, energia e utilidades, e setores governamentais. Com suas avançadas soluções de dados e capacidades em nuvem, a AIS guia as empresas em suas jornadas de transformação digital enquanto melhora a produtividade e desbloqueia novas oportunidades de crescimento.

Descrição

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs. • Monitor platform health, configuration compliance, and resource performance across Azure environments. • Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks. • Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation. • Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails. • Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues. • Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services. • Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations. • Monitor AVD service health, user session performance, host availability, and capacity utilization. • Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns. • Assist with session host provisioning, image updates, scaling support, and maintenance activities. • Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery. • Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards. • Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation. • Respond to incidents, service requests, and operational alerts within defined service levels.

🎯 Requisitos

• 3–6 years of IT infrastructure, cloud operations, or end-user computing support experience. • Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Azure Virtual Desktop Specialty • Hands-on experience supporting Microsoft Azure infrastructure in an operational environment. • Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies. • Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery. • Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization. • Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards. • Understanding of incident, problem, and change management practices in an enterprise IT environment. • Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment. • Strong troubleshooting, documentation, and communication skills. • US Citizenship required.

🏖️ Benefícios

• Competitive Salaries • Qualified Overtime • Paid Time Off (PTO) • Flexible Holiday Leave (88 hours per year) • Parental Leave • Immediate Healthcare: Medical, Dental, Vision, and Life Insurance • Employee Stock Ownership Plan (ESOP) • 401(k) Retirement Plan (5% match on base compensation, immediate 100% vesting) • Tuition Reimbursement & Learning Allowance • Referral Bonus Program (up to $5k)