Principal Cloud Operations Manager

🕒 Outubro 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 - $248.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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AIS (Applied Information Sciences)

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1982

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A AIS (Applied Information Sciences) é uma organização focada em missões e orientada a resultados, que se especializa em IA e automação, adoção de nuvem, inovação em aplicações e dados e análises. Como um parceiro líder da Microsoft, a AIS ajuda a transformar negócios e resolver problemas complexos com sua expertise em soluções de nuvem, infraestrutura e desenvolvimento de aplicações. Eles atendem a vários setores, incluindo comercial, serviços financeiros e seguros, saúde e ciências da vida, energia e utilidades, e setores governamentais. Com suas avançadas soluções de dados e capacidades em nuvem, a AIS guia as empresas em suas jornadas de transformação digital enquanto melhora a produtividade e desbloqueia novas oportunidades de crescimento.

Descrição

• Lead enterprise-scale Operations & Maintenance services for a large Defense Industrial Base customer operating Microsoft Azure and Microsoft 365 • Own end-to-end operational performance and enterprise service outcomes across Azure, Microsoft 365, Entra ID, endpoint management, collaboration, messaging, security, and related cloud platforms • Lead, develop, and align a multidisciplinary organization scaling beyond 100 team members • Establish and drive a data-driven operational model using SLAs, KPIs, MTTA/MTTR, backlog aging, incident trends, reopen rates, service health, customer satisfaction, and capacity planning • Serve as the primary executive-facing operational leader and communicate service health in business terms • Manage major incidents, operational risks, workforce capacity, service transitions, customer escalations, corrective actions, and continuous improvement • Oversee root cause analysis, corrective action plans, accountability tracking, due dates, and reduction in recurring issues • Own operational readiness and service transition into production operations and support environments • Partner with project managers, architects, engineers, security teams, service owners, and customer stakeholders on operational acceptance criteria • Lead Operational Readiness Reviews and provide risk-based recommendations on service acceptance and production deployment readiness • Validate support ownership, RACI definitions, escalation procedures, monitoring and alerting, ServiceNow integration, documentation, access models, SLAs/KPIs, staffing, continuity plans, and security/compliance evidence • Establish remediation plans and transition-risk mitigation strategies and measure post-transition stability • Provide technical leadership across Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, and Azure infrastructure • Maintain technical depth to assess operational risk, contribute to architecture reviews, and lead technical discussions • Coach employees, support career development, manage performance, ensure accountability, recommend promotions and compensation changes, and approve timecards

🎯 Requisitos

• 10+ years of progressive experience in enterprise IT operations, managed services, cloud operations, infrastructure operations, or service delivery • 5+ years in senior leadership with direct accountability for production service outcomes • Responsibility for an enterprise environment of at least 10,000 users • Leadership of a large technical organization of approximately 50+ engineers, administrators, support personnel, or equivalent multidisciplinary delivery staff • Proven data-driven management using operational metrics to set priorities, manage performance, identify systemic issues, allocate capacity, and drive measurable service improvement • Direct ownership of SLAs/KPIs, service reviews, major incidents, escalations, backlog, corrective actions, and continuous improvement • Experience transitioning technology services from project delivery into production O&M • Technical leadership experience with Microsoft Azure and Microsoft 365 in production enterprise environments • Executive-level customer experience with director/VP/CIO/CISO or equivalent stakeholders • Experience in federal, defense, DIB, aerospace, manufacturing, or another highly regulated environment • Practical use of ServiceNow • Deep understanding of change management and risk management • Ability to manage several high-priority efforts concurrently • Willingness and ability to travel on-site for up to one week per quarter • Must not be a current owner/operator, founder, or active managing partner of an MSP • Microsoft Azure Fundamentals (AZ-900) • Microsoft 365 Fundamentals (MS-900), earned before the exam retirement date, or AB-900 • Nice to have: Azure Administrator Associate (AZ-104), Microsoft 365 Administrator Expert (MS-102), HDI Support Center Manager/Director, Security+, CISSP, CISM, or CCSP • Nice to have: GCC High and/or Azure Government experience; CUI, ITAR, NIST 800-171, CMMC, or comparable compliance-driven operations • Nice to have: Experience leading geographically distributed teams, subcontractors, vendors, or multiple delivery organizations within one managed service

🏖️ Benefícios

• Employee ownership • Access to resources, training, and mentorship • Inclusive workplace culture • Mission-driven work • Career development support • Performance feedback and support • Promotions and compensation reviews • Competitive and fair compensation

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