Engagement Manager

🕒 Maio 14

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Akamai Technologies

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🔒 Cibersegurança

🏢 Corporativo

📱 Mídia

Cybersecurity • Enterprise • Media

A Akamai Technologies é uma empresa global de plataforma de borda e serviços em nuvem que oferece soluções de entrega de conteúdo, computação na borda e segurança. A empresa opera uma das maiores redes distribuídas do mundo para acelerar e proteger o tráfego da web, mídia e aplicações, oferecendo produtos para entrega de conteúdo, proteção contra DDoS, segurança de API e aplicativos, gerenciamento de bots, computação na borda (funções sem servidor/funções de borda) e inferência de IA na borda. A Akamai também fornece serviços de segurança focados em empresas (confiança zero, gerenciamento de identidade e acesso, acesso seguro à internet) e ferramentas de infraestrutura em nuvem/IA, e recentemente expandiu suas capacidades por meio de aquisições (por exemplo, LayerX) para adicionar controle de uso de IA baseado em navegador.

Descrição

• Maximize value, retention and growth throughout the customer life cycle • Help to build, innovate and evolve customers' security, performance or media delivery strategies • Deliver innovative outcomes for customers through efficient relationships, business acumen, and operational focus • Be the strategist and technical advisor to architects and technology leaders of Akamai's premium customers • Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services • Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements • Being the central point of contact for the customer and leading account team to deliver customer success • Responding to escalations when various program management issues arise and operational improvements to mitigate future risks • Ensuring customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs

🎯 Requisitos

• Be a customer advocate passionate about delivering technical solutions • Demonstrate experience in a customer-facing role within the Information Technology industry • Show understanding of internet network technologies, application and web security, web performance or media related technologies • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels • Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment • Demonstrate experience in Program or Project management in a cross-functional and technical team

🏖️ Benefícios

• We support your health, well-being, finances, and life beyond work. See our benefits. • Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.