Vice President – Service Operations, BAS Service

🕒 Julho 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $185.000 - $280.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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Albireo Energy

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

🏨 Hospitalidade

📦 Logística

💰 Private Equity Round em 2014-02

Healthcare • Hospitality • Logistics

A Albireo Energy é uma empresa dedicada a aprimorar o desempenho de edifícios e gerenciar custos operacionais por meio de soluções avançadas de gestão de energia. A empresa foca na integração de sistemas prediais, aumentando a visibilidade dos dados de automação predial e minimizando as tarifas de energia. A Albireo Energy está comprometida com a responsabilidade ambiental, social e de governança (ESG), visando alcançar objetivos de negócios, descarbonização e sustentabilidade para seus clientes. Ela atende a uma variedade de indústrias, incluindo imóveis comerciais, data centers, governo, saúde e hospitalidade, oferecendo serviços como aquisição de energia, engenharia de instalações e sistemas de gerenciamento predial.

Descrição

• Drive enterprise service operational and financial performance by improving gross margin, productivity, recurring revenue retention, customer satisfaction, and operational effectiveness across all divisions. • Partner with General Managers, Sales Managers, Service Managers and Human Resource leaders to improve division service performance through operational excellence, workforce capability, customer retention, and consistent execution. • Lead regular service business reviews to evaluate operational and financial performance, identify improvement opportunities, execute corrective actions, and drive accountability. • Develop and implement action plans to improve service profitability, technician productivity, customer experience, and operational execution. • Monitor service performance against established KPIs and drive corrective actions to achieve operational and financial objectives. • Own and continuously improve Albireo Energy's Service operating model, including organizational design, staffing models, workforce planning, service delivery processes, technician utilization practices, supporting systems, and performance expectations. • Establish standard service processes, workflows, procedures, and best practices for service delivery. • Define and maintain enterprise service standards, scorecards, dashboards, and performance reporting to drive consistency and continuous improvement. • Drive adoption of standard operating procedures, tools, and systems to improve consistency, scalability, and operational efficiency. • Lead continuous improvement initiatives focused on productivity, responsiveness, quality, customer satisfaction, and profitability. • Ensure service operations deliver consistent, professional, and high-quality customer experience across the organization. • Partner with divisional leadership to improve technician utilization, service productivity, and field execution consistency. • Partner with the Managed Services Center to standardize national service delivery capabilities, technical support, and enterprise service processes. • Serve as the functional leader for Service Managers across Albireo Energy, establishing leadership expectations, performance standards, and accountability. • Evolve onboarding, training, coaching, and succession planning programs for Service Managers and other key service leadership positions. • Establish career development pathways, technical training standards, progression models, and competency frameworks for technicians, system specialists, and service personnel. • Partner with division, technical, and operational leaders to identify, develop, and retain future service leaders and technical talent. • Drive technician and service workforce capability, productivity, engagement, retention, and customer relationship skills to support operational excellence. • Foster a culture of safety, accountability, continuous improvement, customer focus, and professional development throughout the service organization. • Partner with Human Resources to develop recruiting, workforce planning, and talent development strategies that ensure technician capacity and capabilities align with current and future service demand. • Lead the development, standardization, deployment, and continuous improvement of Albireo Energy's intelligent service offerings. • Define scalable service delivery, deployment, support, monitoring, analytics, and customer success models for intelligent services. • Partner with Sales, Marketing, Operations, Technical Resources, and the Managed Services Center to enable successful deployment, adoption, and operational delivery of intelligent services. • Drive the integration of analytics, optimization, AI-enabled services, and emerging technologies into Albireo Energy's service portfolio. • Develop technician workflows, training, and enablement strategies that integrate intelligent services into everyday service delivery and customer interactions. • Establish and maintain operational processes that maximize successful transition of project customers into long-term service relationships. • Develop and implement standardized project-to-service transition processes and accountability measures. • Establish KPIs to measure project-to-service conversion effectiveness and recurring revenue growth. • Partner with Sales and Solutions Operations leadership to ensure successful customer turnover and long-term engagement. • Standardize and drive adoption of In-Warranty Service and other lifecycle service programs that strengthen customer retention and support recurring service growth. • Partner with Executive Leadership to develop and execute Albireo Energy's long-term service strategy. • Support acquisitions, integrations, and organizational initiatives impacting service operations. • Foster collaboration between service, sales, operations, engineering, finance, human resources, and technical support teams. • Build a culture of operational excellence, innovation, accountability, and customer success across the service organization. • Service financial performance (Price, Labor Rates, Operational Expenses, Gross Margin) • Recurring revenue growth and retention • Service Agreement renewal rate • Project-to-Service conversion effectiveness (includes warranty to service) • Customer retention and satisfaction • Service KPI Performance • Safety KPI Performance • Adoption of standard service processes • Service Manager development and retention • Technician productivity, utilization, development, and retention • Growth and operational performance of Intelligent Service offerings • Overall Divisional Service Performance

🎯 Requisitos

• BS in Engineering, Business, or a related field required • Minimum of 15 years of progressive leadership experience managing large-scale service operations. • Demonstrated success leading multi-location or geographically dispersed service organizations. • Building Automation, HVAC, Mechanical, Electrical, or related technical services industry experience required. • Proven ability to develop and implement enterprise-wide operating standards, service processes, and performance management systems. • Strong experience leading KPI-driven operational excellence initiatives utilizing Lean, Continuous Improvement, or similar methodologies. • Demonstrated success developing service leaders, technicians, and technical organizations through coaching, training, succession planning, and organizational development. • Experience leading organizational change and digital service transformation through the implementation of new processes, technologies, operating models, and connected service solutions. • Strong financial and business acumen, including experience improving service profitability, productivity, gross margin, and operational performance. • Excellent leadership, communication, collaboration, and executive influencing skills with the ability to build alignment across geographically dispersed organizations. • Demonstrated ability to build cross-functional partnerships with Sales, Operations, Engineering, Finance, Human Resources, Marketing, and Executive Leadership.

🏖️ Benefícios

• Medical Insurance • Dental Insurance • Vision Insurance • Basic Life Insurance • Voluntary Life Insurance • Short Term & Long Term Disability • Paid Vacation • Paid Sick Time • Paid Holidays • 401K with Company match