Senior Account Manager – MANTL

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $108.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Alkami Technology

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2009

💼 Consultoria

📣 Marketing

🏦 Bancário

💰 $300.000.000 Post-IPO Debt - Alkami Technology em 2025-03

Consulting • Marketing • Banking

A Alkami Technology é uma empresa de software bancário digital que fornece uma Plataforma de Vendas e Serviços Digitais baseada em nuvem para bancos e cooperativas de crédito. Sua plataforma combina integração e abertura de contas (via MANTL), banco digital e soluções de dados e marketing para possibilitar experiências do cliente antecipatórias e baseadas em dados, originação de contas mais rápida, proteção contra fraudes, relatórios de pagamentos e marketing personalizado. A Alkami atende instituições financeiras (clientes de varejo e empresariais) e oferece integrações, ferramentas para desenvolvedores e suporte à implementação para impulsionar o crescimento de depósitos, reduzir o churn e melhorar a eficiência operacional.

Descrição

• Own a portfolio of client accounts by developing account strategies, prioritizing opportunities and risks, and driving coordinated execution • Drive renewal and expansion outcomes through account health assessment, whitespace identification, commercial strategies, and client conversations • Strengthen relationships with client stakeholders through proactive engagement and tailored recommendations • Lead business reviews by analyzing customer performance and product usage data and facilitating discussions tied to client goals • Identify and mitigate retention risks through coordinated action plans • Advance product adoption by recommending relevant capabilities and practices • Resolve complex client issues and coordinate cross-functional resources through resolution • Influence account growth through client objectives, performance data, and product knowledge • Coordinate account execution with product, sales, reporting, legal, finance, implementation, support, and engineering teams • Represent client needs internally through feedback, enhancement requests, and recurring pain points • Guide escalations and coordinate technical or operational teams until resolution • Support platform implementations and client launches • Develop client enablement approaches, deliver targeted training, and recommend improvements to educational materials • Maintain account forecasts and document assumptions in designated systems • Advise internal colleagues on client context and recommendations to improve customer experience

🎯 Requisitos

• 3–6 years of experience in account management, client success, customer relationship management, or a related client-facing discipline • Experience independently managing renewals, account growth, and complex client relationships in banking, fintech, SaaS, or a comparable environment • Bachelor’s degree in business, finance, marketing, communications, or a related field, or equivalent relevant experience • Comprehensive knowledge of account management and client success practices, including account planning, renewals, retention, expansion, and product adoption • Strong analytical skills and ability to interpret account, customer, and product usage data • Advanced written and verbal communication skills • Demonstrated judgment and problem-solving skills • Ability to develop trusted relationships with senior client stakeholders and influence outcomes without direct authority • Strong cross-functional collaboration skills • Proficiency with CRM, ticketing, reporting, and productivity tools • Experience in banking, financial services, fintech, digital banking, or deposit origination solutions preferred • Experience leading renewal and expansion conversations and contributing to commercial negotiations or contracting processes preferred • Experience leading executive or strategic business reviews using performance data and account insights preferred • Experience with SaaS implementations, product adoption strategies, and complex client escalations preferred • Working knowledge of financial institution growth strategies, digital account opening, or deposit acquisition practices preferred • Must be eligible to work in the US for full-time employment • Employment sponsorship is not available

🏖️ Benefícios

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture