Senior Project Manager, Implementation

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $106.000 - $118.400 / ano

⏰ Tempo Integral

🟠 Sênior

👷‍♀️ Gerente de Projetos

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Alkami Technology

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2009

💼 Consultoria

📣 Marketing

🏦 Bancário

💰 $300.000.000 Post-IPO Debt - Alkami Technology em 2025-03

Consulting • Marketing • Banking

A Alkami Technology é uma empresa de software bancário digital que fornece uma Plataforma de Vendas e Serviços Digitais baseada em nuvem para bancos e cooperativas de crédito. Sua plataforma combina integração e abertura de contas (via MANTL), banco digital e soluções de dados e marketing para possibilitar experiências do cliente antecipatórias e baseadas em dados, originação de contas mais rápida, proteção contra fraudes, relatórios de pagamentos e marketing personalizado. A Alkami atende instituições financeiras (clientes de varejo e empresariais) e oferece integrações, ferramentas para desenvolvedores e suporte à implementação para impulsionar o crescimento de depósitos, reduzir o churn e melhorar a eficiência operacional.

Descrição

• Lead complex implementation projects by developing and maintaining comprehensive project schedules and coordinating cross-functional activities • Serve as the primary implementation lead for assigned customers and manage communication throughout the implementation lifecycle • Coordinate implementation activities across Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, Customer Support, and vendor teams • Analyze project risks, dependencies, operational challenges, and impacts; develop mitigation strategies • Manage multiple concurrent implementation projects across products, customer segments, and complexity levels • Facilitate customer-facing implementation meetings, document action items, and ensure milestone accountability • Manage Jira tickets, project backlogs, and customer-reported issues • Monitor development activities, sprint progress, release schedules, and product dependencies • Prepare status reports, meeting records, implementation plans, risk assessments, and customer communications • Collaborate with customers and vendors to gather configuration requirements and track technical dependencies • Align project objectives with customer business goals and operational readiness requirements • Communicate implementation status, risks, escalations, and delivery impacts to leadership and customer stakeholders • Identify delivery inefficiencies, recommend process enhancements, and support operational scalability • Serve as a subject matter expert in at least one functional area and contribute to best practices • Support and mentor less experienced project managers

🎯 Requisitos

• 3–6 years of experience leading implementation projects, customer onboarding initiatives, project delivery programs, or client-facing operational engagements within SaaS, fintech, banking technology, or related environments • Bachelor’s degree in Business, Project Management, Information Systems, Communications, or a related field • Advanced experience managing complex implementation projects and customer-facing delivery activities • Strong project scheduling, stakeholder management, and cross-functional coordination skills • Ability to independently manage multiple concurrent projects with varying complexity levels • Strong written and verbal communication skills with technical and non-technical stakeholders • Experience managing project risks, escalations, and implementation dependencies • Proficiency with project management and collaboration tools such as Jira, MS Project, Smartsheet, Confluence, Slack, or similar platforms • Strong analytical, organizational, and customer relationship management skills • Ability to drive customer-centric implementation experiences while balancing operational priorities • Candidates must be eligible to work in the US for full-time employment • Preferred: Experience supporting fintech, SaaS, or digital banking implementation projects • Preferred: Familiarity with Agile, Waterfall, or hybrid project management methodologies • Preferred: Working knowledge of SQL, technical implementation concepts, or integration coordination activities • Preferred: Experience contributing to process optimization or operational improvement initiatives • Preferred: Experience mentoring project coordinators or junior project managers • Preferred: Exposure to project financial management, forecasting, or resource planning activities

🏖️ Benefícios

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture