Customer Relationship Manager

🕒 Ontem

🐊 Florida, North Carolina, +2 estados a mais – Remoto

🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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Allegion

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2013

🔐 Segurança

🔧 Hardware

🏢 Corporativo

💰 Post-IPO Debt em 2022-06

Security • Hardware • Enterprise

Allegion (NYSE: ALLE) é um pioneiro global em acesso facilitado, com marcas líderes como CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® e Von Duprin®. Focando na segurança em torno da porta e áreas adjacentes, a Allegion protege pessoas e bens com uma variedade de soluções para residências, empresas, escolas e instituições.

Descrição

• Serve as the primary liaison between Allegion and assigned customer accounts, handling inquiries via email, phone, and customer portals. • Provide ETA updates, expedite requests, and resolve questions on missed ETAs, quotes, escalations, and IVR compliance. • Participate in weekly, biweekly, or monthly customer conference calls to review SLA performance, open issues, and overall service delivery. • Document all updates and customer communications in work orders per customer request. • Run daily reports in Field Services (D365), including Open Call and Closed Call Reports. • Compare portal data with internal reports to ensure accuracy and compliance. • Process distributor quotes by entering them into Field Services and submitting them to customers. • Manage PM programs for assigned accounts and monitor PM completion. • Review and resolve daily billing reports from the billing team.

🎯 Requisitos

• Bachelor’s degree preferred • 1–2 years of experience in customer service, account management, or service coordination (B2B preferred). • Experience working in Microsoft Dynamics (D365) and customer portals such as Service Channel. • Must have a bias for proactive communication methods leveraging direct communication (Phone/Teams) over passive communication (emails). • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Analytical skills to interpret reports, identify trends, and drive process improvements. • Proactive problem-solving mindset and ability to work collaboratively across teams.

🏖️ Benefícios

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements