Intake Manager

🕒 Novembro 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $72.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 8 dias.
• As vagas desta empresa costumam ser preenchidas em 87 dias.

Candidatar-se

Encontrar Vagas Remotas Similares

AllOne Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

🏥 Saúde

Consulting • Marketing • Healthcare

A AllOne Health é uma fornecedora de soluções integradas de saúde total que fortalecem a saúde mental, o bem-estar físico, o bem-estar financeiro e a resiliência organizacional para empregadores e instituições. Eles oferecem Programas de Assistência ao Empregado (EAP), Programas de Assistência a Membros/Estudantes, serviços de concierge de bem-estar, consultoria organizacional e gestão de crises, atendendo a milhões de vidas em milhares de organizações. A AllOne Health faz parcerias com corretores, consultores e fornecedores para incorporar benefícios de saúde mental e bem-estar total nos portfólios de benefícios dos empregadores e foca no engajamento e resultados mensuráveis.

Descrição

• Manage the day-to-day operations of the Intake team across a multi-state, virtual EAP business • Manage and direct inbound and outbound call center operations • Lead people management, report generation, data analytics, and performance improvement • Develop and monitor quotas for service volume, customer response timeliness, and accuracy in meeting client requests • Ensure customer service targets are met • Maintain and secure written and electronic clinical records both on and offsite • Create and promote a high-performance culture of service, innovation, and results • Manage team performance and development through talent management processes • Establish and maintain a diverse talent pipeline • Initiate and support continuous process improvement in business workflows • Interpret and apply corporate policies, procedures, protocols, and ISO requirements • Manage financial resources and optimize administrative costs and ROI • Determine client service operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analysis • Monitor system performance, identify and resolve problems, prepare and complete action plans and processes, and conduct quality assurance • Serve as an escalation point for issues impacting client success and drive risk mitigation • Partner with senior clinical team members to address critical and emergent mental health or substance abuse needs • Communicate expectations effectively with Intake, Clinical Support, and Connecting team members • Hire, evaluate, train, and develop department staff • Manage day-to-day operational flow to enforce company strategy • Manage and oversee EAP Expert electronic and paper clinical records • Coordinate safeguarding and updating of active and inactive electronic records • Recommend and implement operating policies and procedures

🎯 Requisitos

• Bachelor’s Degree in Business, Operations Management, Communications, or related field • Minimum of 5 years of Call Center experience • Minimum of 2 years of experience in managing or training staff • Experience in delivering client focused solutions • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization • Proven ability to handle varying responsibilities at one time with attention to detail • Intermediate knowledge of Microsoft Office Suite • Advanced conflict resolution skills required • Experience with Call Center software and Database systems • Ability to travel up to 20% of the time

🏖️ Benefícios

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance • Desirable work schedules • Generous amount of Paid Time Off • 401(k) retirement program with a company match • Employee Assistance Program (EAP) benefits for the employee and family

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo