Account Manager, TMT

🕒 Outubro 5

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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AlphaSense

1001 - 5000 funcionários

Fundada em 2011

💼 Consultoria

🏥 Saúde

📣 Marketing

💰 Debt Financing em 2022-06

Consulting • Healthcare • Marketing

AlphaSense é uma plataforma de inteligência de mercado e busca utilizada pelas principais empresas e instituições financeiras do mundo. Desde 2011, nossa tecnologia baseada em IA tem ajudado profissionais a tomar decisões de negócios mais inteligentes ao entregar insights de um amplo universo de conteúdos públicos e privados — incluindo documentos regulatórios de empresas, transcrições de eventos, calls com especialistas, notícias, publicações especializadas e Equity Research. Nossa plataforma é utilizada e confiada por mais de 3.500 clientes corporativos, incluindo a maioria das empresas do S&P 500.

Descrição

• Maximize retention rate across the book of business • Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities and exceed monthly, quarterly, and annual revenue goals • Identify revenue at risk to help prevent churn • Forecast retention rates • Collaborate with Account Executives to identify growth opportunities within the book of business • Understand client businesses, roles, responsibilities, projects, and performance metrics to communicate with users and decision makers, identify white space, and partner with Account Executives on messaging • Cultivate relationships with users and key stakeholders so AlphaSense is viewed as a business partner • Hold business reviews with key stakeholders • Conduct proactive outreach with relevant materials and information • Serve as the physical presence within each client through floor walks, lunch and learns, and similar activities • Advocate for AlphaSense to clients and for clients within AlphaSense • Acquire value stories and product feedback and circulate them internally to support product development, marketing, and sales efforts • Serve as the main point of contact for client inquiries, outbound engagement, relationship updates, and renewal discussions • Manage a portfolio of clients within an industry-aligned book of business • Collaborate with Account Executives to identify new business opportunities and expand the company’s footprint within client accounts • Extract client insights for internal product, marketing, and sales teams

🎯 Requisitos

• At least three years of experience in an account management role • Experience owning retention and growth for an existing book of business • Experience carrying renewal and expansion targets for managed client accounts after the initial sale • Demonstrated success managing and growing relationships within Fortune 1000 clients • Strong internal and external relationship management skills • Strong business acumen and commitment to effective processes and tactics • Natural intellectual curiosity and ability to learn and adapt quickly • Understanding of best practices for client engagement within a SaaS environment • Exceptional oral, written, and presentation skills • Ability to distill and explain complex issues in simple terms • Prior experience in the listed industries is not required

🏖️ Benefícios

• Performance-based bonus may be offered • Equity may be offered • Generous benefits program • Reasonable accommodation for qualified employees with protected disabilities, as required by applicable laws • Equal-opportunity employment environment • AlphaSense never asks candidates to pay for job applications, equipment, or training

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