Customer Advocacy Marketing Manager

🕒 Outubro 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $124.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🎯 Marketing

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AlphaSense

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

💼 Consultoria

🏥 Saúde

📣 Marketing

💰 Debt Financing em 2022-06

Consulting • Healthcare • Marketing

AlphaSense é uma plataforma de inteligência de mercado e busca utilizada pelas principais empresas e instituições financeiras do mundo. Desde 2011, nossa tecnologia baseada em IA tem ajudado profissionais a tomar decisões de negócios mais inteligentes ao entregar insights de um amplo universo de conteúdos públicos e privados — incluindo documentos regulatórios de empresas, transcrições de eventos, calls com especialistas, notícias, publicações especializadas e Equity Research. Nossa plataforma é utilizada e confiada por mais de 3.500 clientes corporativos, incluindo a maioria das empresas do S&P 500.

Descrição

• Define the annual case study and proof-point content roadmap with Product Marketing, aligned to revenue and pipeline priorities • Prioritize customer stories, quotes, and proof points based on expected pipeline, bookings, and adoption impact • Own scaled creation and end-to-end delivery of customer quotes, testimonials, and case studies from sourcing through legal and customer approval • Use tools such as Peerbound to transform customer insights from Gong calls into approved, actionable content at scale • Own creation and promotion of customer spotlights • Manage updates to existing case studies and customer stories as messaging and strategy evolve • Own the customer reference database and review-generation program across G2, Gartner Peer Insights, and TrustRadius • Own review-platform vendor relationships, budgets, contract renewals, and spend decisions • Manage the end-to-end customer logo usage process in compliance with contract terms and legal/brand requirements • Own the annual customer awards program, including nominee sourcing, winner selection coordination, winner notification, awards production, and event integration • Own on-site video filming and customer engagement logistics at flagship events, including filming schedules and signed participation agreements • Own and continuously refine the end-to-end content workflow from intake to publication • Project manage creation, review, and approval processes for customer proof-point assets • Track and report proof-point content performance and business impact, including pipeline, bookings, and adoption influence • Deliver regular stakeholder reporting and contribute to the consolidated advocacy narrative • Maintain proactive communication with Sales, CS, Product Marketing, and Legal • Serve as point of contact and escalation path for owned initiatives, surfacing project risks before deadlines are affected

🎯 Requisitos

• 5+ years of experience in customer marketing, content marketing, or marketing operations, with demonstrated ownership of both strategy and execution • Proven track record of setting a content roadmap and prioritizing initiatives against business impact • Proven track record of owning content projects end-to-end, including legal/compliance coordination • Experience owning vendor relationships and budget, ideally for review-generation or reference platforms • Strong written communication skills and an eye for turning customer insight into compelling assets • Experience with CRM systems, such as Salesforce, preferred • Experience with content intelligence tools, such as Peerbound and Gong, preferred • Comfortable managing on-site logistics for large customer-facing events

🏖️ Benefícios

• Performance-based bonus • Equity • Generous benefits program • Equal-opportunity employment • Reasonable accommodation for qualified employees with protected disabilities • AlphaSense never asks candidates to pay for job applications, equipment, or training