Senior Manager, User Operations

🕒 Maio 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $142.000 - $195.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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AlphaSense

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🤖 Inteligência Artificial

💸 Finanças

🏢 Corporativo

💰 Debt Financing em 2022-06

Artificial Intelligence • Finance • Enterprise

AlphaSense é uma plataforma de inteligência de mercado e busca utilizada pelas principais empresas e instituições financeiras do mundo. Desde 2011, nossa tecnologia baseada em IA tem ajudado profissionais a tomar decisões de negócios mais inteligentes ao entregar insights de um amplo universo de conteúdos públicos e privados — incluindo documentos regulatórios de empresas, transcrições de eventos, calls com especialistas, notícias, publicações especializadas e Equity Research. Nossa plataforma é utilizada e confiada por mais de 3.500 clientes corporativos, incluindo a maioria das empresas do S&P 500.

Descrição

• The Sr Manager, User Operations, will be responsible for overseeing the end-to-end user activation and entitlements process, ensuring accurate data collection, timely provisioning, and consistent access to the correct products and content. • This role involves collaborating with Sales, Customer Success, Product, Content, Engineering, and offshore operations teams to streamline workflows, resolve complex user issues, and drive a seamless and scalable activation experience. • Your role will involve helping to build and strengthen our current tool suite, maintaining frequent quality assurance checks and working across many different stakeholder teams within AlphaSense, delivering KPIs that help increase both quality and resolution times.

🎯 Requisitos

• An operations leader with a passion for building systems and leveraging technology to drive solutions at a high-growth B2B SaaS market leader. • Natural systems-thinker with demonstrated ability to implement scalable workflows, leveraging automation where possible to reduce manual outputs • You have at least 7-10 years of experience working in user operations or user fulfillment at a SAAS company. • Ability to handle ambiguity, proactively identify challenges and present solutions. Proven ability to manage multiple priorities and projects simultaneously, ensuring deadlines are met while maintaining high-quality outcomes. • You have a strong executive presence and have experience / feel comfortable leading change with stakeholders at all levels of an organization • You are customer-focused, understanding the importance of providing timely, real-time support to end users to ensure they are fully empowered by our tools • Comfortable with handling operational data including interpreting, analyzing and deriving actionable insights

🏖️ Benefícios

• You may also be offered a performance-based bonus • equity • and a generous benefits program.