Care Specialist II – Fuze Rx

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🕒 Setembro 3

🤠 Texas – Remoto

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💵 $18 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👻 Score fantasma 1%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Alto

51 - 200 funcionários

🚗 Transporte

🏗️ Construção

🏛️ Governo

Transport • Construction • Government

Alto é um projeto e uma organização que desenvolve uma rede ferroviária de alta velocidade dedicada a passageiros ao longo do corredor Toronto–Québec City. O plano prevê cerca de 1. 000 km de trilhos, principalmente eletrificados, com velocidades em torno de 300 km/h para reduzir o tempo de viagem, estimular o crescimento econômico, criar empregos e reduzir as emissões de gases de efeito estufa. A Alto está ativamente engajada em consultas públicas e com comunidades indígenas, aquisição de propriedades, contratação e pesquisas pré-construção para oferecer um grande programa de infraestrutura nacional que se alinha com os compromissos governamentais de neutralidade de carbono e reconciliação.

Descrição

• Provide personalized, direct support to patients, primarily addressing pharmacy-related needs by phone and email messaging • Identify, address, and resolve pharmacy-related inquiries and challenges • Process and troubleshoot complex pharmacy cases • Manage patient escalations through phone, text, chat, and email • Engage with other teams to support patient needs and improve the overall experience • Demonstrate empathy, provide resolutions, and ensure patient satisfaction • Provide feedback on common issues and workflow improvements • Follow predefined workflows and fulfill pharmacy needs within standard timeframes and processes

🎯 Requisitos

• High school diploma or equivalent • Active pharmacy technician license in good standing with the Board of Pharmacy of the state where applying, free of disciplinary actions • 2+ years of experience working in a high-volume pharmacy with patients and providers • Ability to work the specified shift • Ability to learn and operate a new pharmacy management system and other relevant programs • Ability to interpret, transcribe, and troubleshoot prescription information • Ability to perform common math calculations • Ability to effectively communicate with patients and providers by phone • Applicants must be authorized to work for any employer in the U.S.; Alto cannot sponsor or take over sponsorship of an employment visa

🏖️ Benefícios

• Dental, vision, and multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA), depending on medical plan • Commuter benefits • Employer-paid short-term disability (STD) and long-term disability (LTD) insurance • Supplemental insurance plans, including spouse life insurance and legal insurance • Employee assistance program • Fertility medication discount program • Accrued paid vacation and sick time • 11 paid holidays (seven for Pharmacy and Care team members) • Eight weeks of paid parental leave for eligible employees

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