Manager – International Account Development

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🕒 Julho 30

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Logo of American Express

American Express

10.000+ funcionários

🏦 Bancário

💸 Finanças

🤝 B2B

Banking • Finance • B2B

A American Express é uma empresa global de serviços financeiros que emite cartões de crédito para consumidores, negócios e empresas, opera serviços de pagamento e de adquirência, e oferece produtos bancários como contas poupança, certificados de depósito e empréstimos pessoais. A empresa fornece programas de recompensas e de viagens, soluções de pagamento corporativo e B2B, educação financeira e serviços de segurança, além de amplo suporte para portadores de cartão e estabelecimentos comerciais.

Descrição

• Own and drive the global strategic vision for the account, including business plans and clear action steps to deliver program growth, retention, and client satisfaction. • Develop and maintain executive-level relationships across business units and geographies, ensuring strong connectivity with key stakeholders in Payment Operations, Finance, Disputes, Product, and Technology. • Collaborate closely with internal partners across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver tailored solutions and ensure operational excellence. • Maintain a deep understanding of the client's industry, platform model, organizational goals, and evolving priorities, particularly within the travel and digital commerce space and specifically the corporate travel agency landscape. • Design and lead regular business reviews, communicating performance, insights, and opportunities clearly and persuasively. • Consult with clients using a value-driven approach, clearly articulating the Global Corporate Payments value proposition and quantifying business impact. • Identify and implement cross-sell opportunities across B2B Payment Solutions, Virtual Payments, and T&E card products. • Achieve portfolio growth and retention targets. • Serve as the point of escalation and resolution, using structured action plans and project management tools as needed. • Analyze client financial performance and P&Ls to recommend strategies for improving profitability, optimizing working capital, and enhancing efficiency. • Deliver an exceptional client experience by ensuring that contractual obligations, SLAs, and service expectations are consistently met or exceeded. • Leverage travel agency knowledge to design payment and servicing solutions tailored for corporations with large-scale travel needs, including supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.

🎯 Requisitos

• Strong track record of building relationships and influencing at the executive level, including presenting business cases and performance reviews to senior stakeholders. • Demonstrated ability to lead cross-functional projects across virtual teams, regions, and internal departments. • Skilled in navigating ambiguous or evolving client needs, with a proactive and strategic approach to solving problems. • Experience developing and progressing a pipeline of opportunities through strategic, solution-based selling. • Strong project management and organizational skills, with the ability to manage multiple priorities under tight timelines. • Excellent communication and storytelling skills, with the ability to translate complex data into clear, compelling recommendations. • Proficiency in developing strategic plans and action plans tailored to client-specific goals. • High degree of professionalism, responsiveness, and customer service orientation. • Minimum of 3 years of experience working within the corporate travel industry or travel technology space, with familiarity with the travel payment needs of large and multinational companies. • Deep understanding of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions. • Proven experience managing global clients with complex, matrixed structures, ideally in travel, digital, technology, or marketplace-related industries. • Deep understanding of Global Corporate Payments products, including both B2B and T&E payment solutions. • Knowledge of or experience with Virtual Payment solutions is a plus. • Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers. • Ability to work virtually, as well as residence in and travel within the posted Tri-State/Northeast/Mid-Atlantic territory is required.

🏖️ Benefícios

• Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities

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