Director, Direct-to-Patient Operations

Vaga não está no LinkedIn

🕒 Julho 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $195.880 - $265.015 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

🦅 Patrocina Visto H1B

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Amgen

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1980

🏥 Saúde

🧬 Biotecnologia

💊 Farmacêutico

💰 $28.500.000.000 Post-IPO Debt em 2022-12

Healthcare • Biotechnology • Pharmaceuticals

A Amgen está comprometida a liberar o potencial da biologia para pacientes que sofrem de doenças graves, descobrindo, desenvolvendo, fabricando e fornecendo terapias humanas inovadoras. Esta abordagem começa utilizando ferramentas como genética humana avançada para desvendar as complexidades das doenças e entender os fundamentos da biologia humana.

Descrição

• Own the operational infrastructure of the DTP channel, including core workflows, intake routing, fulfillment execution, billing, and patient support systems • Translate the DTP channel architecture and system design set by the ED into operational processes, SOPs, and team-level execution plans • Partner with the Director, DTP Channel Strategy and Partnerships to ensure channel design decisions are operationally viable and launch-ready • Ensure operational readiness across all systems and processes ahead of launch, including end-to-end testing and contingency planning • Drive continuous improvement post-launch, identifying operational friction and leading structured problem-solving to resolution • Oversee the design, build, and operational management of cash-pay, coupon, and copay support programs within the DTP channel • Ensure payment workflows are accurately implemented, tested, and reconciled across cash-pay and reimbursed pathways • Partner with Value & Access and Contracts & Pricing on program economics, eligibility logic, and Gross-to-Net implications • Lead the Sr. Managers for Cash/Coupon Programs and Copay Support in delivering operationally sound, patient-friendly payment experiences • Own the operational design and execution of intake workflows, benefits verification, and prior authorization processes within the DTP channel • Ensure intake routing logic correctly identifies patient coverage and directs patients to the appropriate pathway with minimal friction • Partner with payer, hub, and/or fulfillment partners on prior auth workflows, approval rates, and appeal processes • Lead the Sr. Manager, Intake/Benefits/Prior Auth Programs in managing day-to-day intake operations and continuous improvement • Define and own operational KPIs across the DTP channel, including intake completion rates, fulfillment SLAs, prior auth approval rates, copay utilization, and patient drop-off • Partner with Commercial Data & Analytics (CD&A) to build dashboards and reporting that give leadership real-time visibility into operational health • Establish governance cadences across the operations team and with operational partners, ensuring issues are surfaced and resolved quickly • Drive accountability to SLAs across internal teams and external partners; escalate material gaps with clear resolution plans • Partner closely with the Director, DTP Channel Strategy and Partnerships to ensure seamless handoffs between channel strategy and operational execution • Collaborate with Marketing, Value & Access, Medical, Regulatory, Legal, and Compliance on operational policies, patient communications, and program design • Work with the Sr. Program Manager to ensure operational workstreams are reflected in the integrated launch plan and tracked to readiness • Lead, develop, and retain a team of three Sr. Managers across cash/coupon programs, copay support, and intake/benefits/prior auth, with potential for additional team members down the road • Set clear priorities, operational standards, and development plans for each direct report • Build a culture of accountability, operational rigor, and continuous improvement within the team

🎯 Requisitos

• Doctorate degree & 4 years of commercial, digital health, operations, or marketing experience OR Master’s degree & 7 years of commercial, digital health, operations, or marketing experience AND Bachelor's degree & 9 years of commercial, digital health, operations, or marketing experience • Experience in pharma/biotech commercialization, digital health, telehealth, or consumer health operations with direct accountability for operational model design and execution • Experience building or operating direct-to-patient or direct-to-consumer channel infrastructure, including intake, telehealth, fulfillment, payment processing, and patient support programs • Deep understanding of prior authorization workflows, benefits verification, and hub services in a specialty or high-cost therapy context • Familiarity with cash-pay program mechanics, coupon and copay program administration, and Gross-to-Net implications • Experience managing operational partners and vendors against SLAs, including escalation management and performance improvement • Track record standing up new operational capabilities under compressed timelines, with clear Go/No-Go readiness frameworks • Strong systems fluency, with demonstrated ability to translate operational requirements into workflow specifications and work effectively with technology and integration teams • Experience building and leading high-performing operational teams, including hiring, developing, and retaining direct reports • Data-driven approach to operational management, with demonstrated ownership of SLA performance, conversion, adherence, and patient experience metrics • Comfort operating under ambiguity and competitive pressure in a high-visibility launch environment.

🏖️ Benefícios

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions • group medical, dental and vision coverage • life and disability insurance • flexible spending accounts • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan • Stock-based long-term incentives • Award-winning time-off plans • Flexible work models where possible