Director, Patient Experience – US Obesity and Related Conditions

🕒 Novembro 4

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $184.336 - $249.395 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Amgen

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1980

🏥 Saúde

🧬 Biotecnologia

💊 Farmacêutico

💰 $28.500.000.000 Post-IPO Debt em 2022-12

Healthcare • Biotechnology • Pharmaceuticals

A Amgen está comprometida a liberar o potencial da biologia para pacientes que sofrem de doenças graves, descobrindo, desenvolvendo, fabricando e fornecendo terapias humanas inovadoras. Esta abordagem começa utilizando ferramentas como genética humana avançada para desvendar as complexidades das doenças e entender os fundamentos da biologia humana.

Descrição

• Lead strategy for a connected patient experience across point-of-care, onboarding, persistence, patient stories, and community engagement • Partner with the Direct to Patient team to integrate relevant pathways and touchpoints into the overall patient experience • Align patient-facing work with HCP Promotion, Corporate Affairs, Patient Advocacy, field teams, and Sales Training • Define priorities and principles for patient experience programs • Translate patient and caregiver needs into connected programs • Identify journey gaps and opportunities with Consumer, HCP, DTP, and patient support teams • Establish the patient community, ambassador, and influencer approach • Define the operating model, partner roles, and engagement principles for community development • Coordinate patient experience tactics and training with physicians, field teams, and Sales Training • Partner with HCP and field stakeholders to define handoffs, materials, timing, and education requirements • Coordinate with Consumer, HCP, digital, access, Medical, Legal, Regulatory, Patient Advocacy, Corporate Affairs, Sales Training, and agency partners • Set ownership, decision rights, and working processes across teams • Lead and develop the Patient Experience team • Guide budget and resource planning • Establish measures and improve the patient journey using feedback, engagement, and performance learning • Communicate strategy, progress, decisions, and risks to senior leaders and cross-functional stakeholders

🎯 Requisitos

• Doctorate degree and 2 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • Master's degree and 4 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • Bachelor's degree and 6 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • Associate's degree and 10 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • High school diploma / GED and 12 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization • Demonstrated success leading patient experience, patient engagement, patient support, or consumer health programs • Experience designing patient journeys across point of care, onboarding, persistence, or Direct-to-Patient pathways • Experience partnering with HCP Promotion, Corporate Affairs, Patient Advocacy, field teams, or Sales Training • Strong team leadership, strategic planning, and cross-functional influence skills • Pharmaceutical, healthcare, consumer health, or other regulated-industry experience preferred • Sponsorship for this role is not guaranteed

🏖️ Benefícios

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts • A discretionary annual bonus program • Stock-based long-term incentives • Award-winning time-off plans • Flexible work models where possible • Career development opportunities • Financial plans with opportunities to save towards retirement or other goals • Work/life balance support

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