Success Operations Engineer

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Amira Learning

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

📚 Educação

🤖 Inteligência Artificial

☁️ SaaS

💰 $19.999.992 Venture Round - Amira Learning em 2022-04

Education • Artificial Intelligence • SaaS

Amira Learning é uma empresa de tecnologia educacional que desenvolve uma plataforma de tutor e avaliação de leitura orientada por IA para jovens aprendizes. Seu produto utiliza reconhecimento de voz e pontuação automatizada para fornecer prática individualizada, feedback em tempo real e análises de leitura acionáveis para professores e escolas, ajudando a melhorar os resultados de alfabetização inicial.

Descrição

• Administer and optimize the ChurnZero platform, including configuration, user management, integrations, governance, segmentation, play creation, and data hygiene • Set up AI agents and build personalized automated communication across multiple channels • Design, build, and maintain automated customer journeys, plays, alerts, workflows, fail-safes, and quality checks • Partner with Customer Success and IT to translate strategic priorities into automation workflows • Create dashboards and reporting infrastructure for customer health, engagement, retention, teacher activation, and student utilization • Write SQL queries to extract, transform, and analyze customer data • Develop predictive analytics and early warning systems for churn risk • Build and deploy AI agents and AI-powered content workflows for customer communications • Create prompt templates and guardrails for accurate, on-brand AI communications • Connect AI tools with customer data platforms and communication channels through APIs • Collaborate with Scaled Success on automation strategy and customer needs • Provide technical consultation on automation initiatives • Train team members on automation tools and data dashboards • Document processes, create user guides, and contribute to service-tier, segmentation, and engagement-model planning

🎯 Requisitos

• 5+ years of experience in customer success operations, marketing operations, or similar technical operations role • Expert-level knowledge of ChurnZero, including play creation, segmentation, and reporting • Strong proficiency with email automation and customer communication workflows • Demonstrated ability to write and optimize SQL queries for data extraction and analysis • Experience working with APIs and building integrations using Zapier, Make, Workato, or custom API connections • Proven track record of building automated workflows that drive measurable business outcomes • Strong analytical skills with ability to translate data into actionable insights • Self-directed work style with ability to manage multiple priorities and projects simultaneously • Familiarity with HTML and other front-end technologies • Preferred: Experience with AI communication automation tools, Salesforce and CRM data models, education technology or B2B SaaS customer success, Python or other scripting languages, Tableau/Looker/PowerBI, customer success metrics and methodologies, and scaled or tech-touch customer success models

🏖️ Benefícios

• Medical, dental, and vision benefits • 401(k) with company matching • Flexible time off • Stock option ownership • Cutting-edge work • The opportunity to help children around the world reach their full potential • Mission-driven work supporting literacy development for PreK-7 students • Technical innovation working at the forefront of AI-enabled customer success • Strategic impact directly influencing revenue and service to millions of students • Growth opportunity to build and scale automation infrastructure • Collaborative culture with a small, focused team

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