Area Manager – Field Service

🕒 Agosto 14

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Analogic

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1967

🏥 Saúde

🏭 Manufatura

📦 Logística

Healthcare • Manufacturing • Logistics

A Analogic é uma empresa que projeta e fabrica sistemas de imagem de alto desempenho, detectores e subsistemas eletrônicos para imagem médica (CT, MRI, mamografia digital) e segurança da aviação (triagem de bagagem despachada e verificação de segurança em pontos de controle). Eles também desenvolvem eletrônicos de controle de potência e movimento de precisão sob marcas como a Copley Controls, fornecendo aos OEMs e clientes industriais hardware personalizado, de alta confiabilidade e sistemas embarcados.

Descrição

• Lead, coach, and develop Area Supervisors, Leads, Field Service Technicians, and other service personnel within the assigned region • Build and maintain a high-performing team focused on customer service, accountability, safety, and operational excellence • Recruit, onboard, coach, mentor, and develop employees • Conduct performance evaluations and implement development plans • Manage day-to-day field service operations across the assigned territory • Monitor and analyze KPIs covering team effectiveness, operational efficiency, service quality, customer satisfaction, and financial performance • Ensure teams achieve operational goals for quality, reliability, productivity, efficiency, inventory management, cost control, revenue growth, and service delivery • Improve service processes, resource utilization, and operational effectiveness • Develop and manage technician coverage schedules • Support a 24/7 customer environment and provide occasional after-hours support for critical issues • Develop and execute regional service strategies • Resolve escalated customer issues and complex product challenges • Build relationships with customers and stakeholders through meetings, site visits, and business reviews • Partner with internal teams and authorized service providers to ensure consistent service delivery • Ensure compliance with regulatory, quality, legal, corporate, safety, and human resources policies • Manage workforce scheduling, resource planning, and service coverage • Use business systems and reporting tools for operational visibility and decision-making • Partner with other Area Managers and Field Service leadership on the strategic direction and growth of the Security Service business

🎯 Requisitos

• Minimum of 5 years of experience in people leadership, service management, operations, or a related field • Proven experience leading and developing customer-facing service teams • Demonstrated ability to drive operational improvements and achieve business objectives through effective leadership • Experience with ERP, CRM, and Field Service Management systems such as SAP, Salesforce, ServiceMax, or equivalent platforms • Strong analytical skills and ability to interpret performance metrics and implement process improvements • Excellent communication, leadership, coaching, and relationship-building skills • Ability to build relationships, navigate diverse customer and team dynamics, and adapt communication and leadership styles • Strong technical aptitude and ability to understand Analogic products, field service operations, and customer requirements • Ability to influence and collaborate across functions and organizational levels • Ability to travel within and occasionally outside the assigned region, including customer sites, airports, training locations, and corporate offices • Ability to obtain and maintain required airport credentials and security clearances, including SIDA badging, e-QIP requirements, and other customer or airport security screenings • Previous Field Service management experience preferred • Aviation Security or TSA operational experience preferred • Vendor and third-party service provider management experience preferred • Experience leading geographically dispersed teams preferred • Technical service, capital equipment, or security industry experience preferred • Associate's degree or equivalent combination of education, training, and relevant work experience preferred

🏖️ Benefícios

• Outstanding benefits • Work-life balance • Professional development opportunities • Meaningful career growth