Customer Service Specialist, Motorsports

🕒 Julho 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $19 - $25 / hora

⏰ Tempo Integral

🟢 Júnior

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 15%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Apex Wheels

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2007

🚘 Automotivo

Automotive

Apex Wheels é uma empresa especializada em rodas de pós-venda e acessórios automotivos. Eles oferecem uma variedade de produtos, incluindo rodas, espaçadores, calotas centrais, TPMS & válvulas de haste e anéis de centralização. Apex Wheels fornece recursos como guias de ajuste de veículos e suporte ao cliente para aprimorar o desempenho dos veículos. Eles também oferecem um portal para revendedores de atacado e incentivam potenciais revendedores a se juntarem à rede. A empresa enfatiza o desempenho real e oferece um programa de substituição, além de extensos serviços de suporte ao cliente.

Descrição

• Deliver best-in-class customer service through inbound and outbound phone, email, and other methods. • Assist customers with placing new orders, updating existing orders, and resolving order-related questions or issues. • Process returns, exchanges, warranties, and refunds efficiently. • Support fulfillment issue resolution through customer outreach. • Provide timely and transparent updates on order status, backorders, and shipments. • Achieve or exceed key performance indicators and performance metrics. • Act as the voice of the customer by identifying recurring issues, documenting and reporting findings, and recommending solutions. • Develop and maintain self-service resources such as help articles and guides. • Become an expert in Apex’s CRM, order management, ERP, telephony, and ticketing systems. • File, track, and report shipping-carrier claims for lost or damaged packages. • Collaborate with Fitment, Fulfillment, and Production teams. • Uphold Apex’s brand standards through clear, empathetic, and knowledgeable support. • Respond to customer tickets within 24 hours, resolve tickets within 42 hours, answer at least 95% of calls, and maintain customer satisfaction scores of 95% or higher. • Perform other duties as assigned.

🎯 Requisitos

• High school Diploma or equivalent. • 1+ years of experience providing excellent customer service via phone, email, and other communication methods. • Experience using modern computer processing solutions like Google Suite and MS Office. • Experience with MacOS is preferred. • Experience with a telephony system is preferred (RingCentral). • Experience with ERP systems is a plus (Netsuite). • Experience using ticketing systems is a plus (Zendesk). • Ability to communicate verbally and in writing, tailoring the message appropriately for the audience and outcome, including matching Apex’s brand voice. • Ability to task-switch frequently and accommodate quickly changing priorities. • Ability to remain focused and motivated while working remotely. • Intermediate understanding of the motorsports world and Apex products, including technical concepts related to fitments, car set-ups, and car modifications. • Must have the ability to read, write, speak, and understand English. • Regular, predictable attendance is required. • Ability to travel by ground or air to attend team-building events and occasional domestic travel for team-building events and leadership summits.

🏖️ Benefícios

• $19.25 - $25.50 hourly, depending on location and experience, plus eligibility to participate in our short-term incentive plan/bonus plan after 90 days of employment. • Anticipated start date is mid to end of September 2026. • Work from home support with $450 annual stipend for cell phone and internet usage, all technology needs provided by Apex, plus workspace equipment reimbursements. • Robust health benefits including medical, dental, and vision insurance; HSA; mental health support; gym membership discounts; and healthcare concierge. • Retirement savings eligibility to participate in our 401(k) with company contributions. • Paid sick leave, vacation time, and paid company holidays, including Juneteenth and Indigenous Peoples’ Day. • Motorsports lifestyle reimbursements for HPDEs, track day insurance, event spectator tickets, karting and karting school, sim racing gear, SCCA-compliant gear, and premium events such as DirtFish and SkipBarber. • Huge employee discounts on products and free merch. • Eligibility for college grants and loan forgiveness programs through SEMA. • Remote work support almost anywhere in the contiguous U.S. • Department-led in-person events including sim-racing, karting, spectator events, and visits to places in Northern California.