Account Coordinator, Sports

🕒 Julho 27

🏄 California – Remoto

🏄 California – Remote

💵 $57.000 - $60.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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APM Music

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1983

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

APM Music é uma biblioteca de produção musical líder que fornece faixas de música de alta qualidade para diversas aplicações de mídia. Com uma vasta coleção de músicas originais, a APM Music atende às necessidades de cineastas, anunciantes e criadores de conteúdo, garantindo que tenham acesso à trilha sonora perfeita para seus projetos.

Descrição

• Conduct engaging and informative live presentations of our website and services to new and renewing clients so they can find music efficiently • Gather feedback and survey data on presentations to develop product insights • Engage and educate clients on music director and other APM offerings and services • Manage client log ins: creation, deactivation, troubleshooting log in issues • Manage pipeline in Salesforce CRM • Follow up with clients for usage reporting • Manage and track the lifecycle of renewals across both Account Executives' book of business • Develop processes to ensure renewals are scheduled, negotiated, proposed, and signed • Analyze client reporting and health: Grow positive signals/behaviors and intervene on negative signals • Liaise between Sports team and Marketing department on a number of recurring and one-off marketing projects, including but not limited to email campaigns, social media initiatives, landing pages and pitch decks • Consistently update contact information in CRM as contacts move throughout the industry • Run a variety of reports using Salesforce CRM and other internal databases • Stay up to date with industry / competitive landscape / new product features / services / pricing • Execute on proactive/forward-thinking strategy to overservice clients ahead of key events • Take detailed notes on internal and external Zoom/video calls and execute relevant action items • Have a creative approach to identify client needs and suggest appropriate solutions, products and/or services • Handle both internal and external scheduling for Account Executives • Manage and execute timely outreach to clients throughout key timeframes of their seasons • Generate awareness and adoption of new website features and services • Respond to client questions and concerns with prompt, thoughtful service • Other duties as assigned

🎯 Requisitos

• Passion for the intersection of sports entertainment and music • Experience in customer success, account management or similar positions • Highly organized with meticulous attention to detail • Strong presenter who is comfortable going off-script and communicating clearly and confidently with diverse audiences • Excellent verbal, written, and interpersonal communication skills • Ability to multi-task and keep the team and your tasks organized • Problem-solving mindset for our clients and the company • Comfortable taking in and making outbound calls to customers • Experience with CRM software (e.g., Salesforce) • Intermediate Excel skills • Solid note-taking skills • Ability to give and receive constructive feedback with openness and professionalism

🏖️ Benefícios

• Health benefits • 401k • Life and disability benefits • Generous time-off policy • Team building and attendance to industry events