Director, Global Client Strategy – Experience

🕒 Junho 5

🌵 Arizona, Illinois, +4 estados a mais – Remoto

🌵 Arizona – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🎸 Mississippi – Remote ⚔️ Virginia – Remote

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Apollo Mission Critical Engineering

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🤝 B2B

⚡ Energia

🏢 Corporativo

B2B • Energy • Enterprise

A Apollo Mission Critical Engineering é uma empresa de serviços de engenharia de infraestrutura crítico, construção, comissionamento e suporte operacional, focada no design, construção, lançamento e operação de instalações de alta confiabilidade ao redor do mundo. A empresa é especializada em data centers, centros de distribuição e armazéns, usinas de energia e subestações de utilidades, instalações farmacêuticas, locais de manufatura industrial e refinarias de petróleo e gás, entregando projetos com ênfase em segurança, integridade, profissionalismo e resultados previsíveis. A Apollo atende clientes hyperscalers, datacenters de colocation, e contratantes com uma abordagem centrada no cliente e movida por pessoas, com um crescimento global rápido.

Descrição

• Serve as a senior point of contact for key client relationships across data center commissioning, construction support, operations support, and mission-critical infrastructure engagements. • Build and maintain trusted relationships with client stakeholders, general contractors, owner representatives, trade partners, commissioning teams, and internal project leadership. • Lead regular client check-ins, project reviews, relationship touchpoints, and post-engagement follow-ups to assess satisfaction, identify concerns, and uncover future opportunities. • Help ensure that client expectations are clearly understood, documented, communicated, and addressed by the appropriate internal teams. • Support escalation management by coordinating with operations, safety, project leadership, and executive leadership to resolve client concerns quickly and professionally. • Identify recurring client issues, communication gaps, service delivery challenges, and improvement opportunities across active and completed projects. • Develop client account plans for priority customers, including relationship mapping, service history, engagement cadence, client priorities, growth opportunities, and risk areas. • Help strengthen client retention, repeat business, referrals, and long-term partnership development. • Serve as a bridge between client relationships, operations, marketing, recruiting, safety, and executive leadership. • Ensure that business development activity, marketing messages, client commitments, and operational delivery capabilities remain aligned. • Work closely with operations leadership to understand project capacity, delivery constraints, workforce needs, scheduling risks, and client expectations. • Partner with recruiting and workforce leadership to communicate upcoming client demand, resource needs, regional growth priorities, and talent gaps. • Coordinate with safety leadership to ensure client-facing communication reflects Apollo’s safety standards, field expectations, and compliance priorities. • Provide executive leadership with structured feedback on client sentiment, market conditions, competitive activity, project risks, service quality, and growth opportunities. • Help turn market feedback and client needs into practical internal action plans. • Support process improvements related to client communication, account management, proposal support, marketing content, internal reporting, and service delivery alignment. • Mentor and support team members involved in client success, business development, marketing, communications, recruiting, or partnership activities as the function grows.

🎯 Requisitos

• Bachelor’s degree in Business, Construction Management, Engineering, Communications, Marketing, or a related field preferred. • 5+ years of experience in client success, account management, business development, operations, marketing, strategic partnerships, or client-facing leadership roles. • Experience in data centers, mission-critical infrastructure, commissioning, construction, engineering services, technical services, or related industries strongly preferred. • Strong understanding of how client relationships, project delivery, workforce planning, safety, and business development connect in a service-based technical business. • Proven ability to build trust with senior client stakeholders, internal leaders, project teams, and external partners. • Experience supporting or leading client presentations, business development meetings, proposal content, account reviews, and executive-level communication. • Strong communication, writing, presentation, and stakeholder management skills. • Ability to translate technical and operational information into clear business language. • Strong organizational skills with the ability to manage multiple priorities across clients, departments, and markets. • Ability to operate effectively in fast-paced, high-accountability environments. • Willingness to travel for client meetings, project visits, conferences, and market engagement activities.

🏖️ Benefícios

• Health and wellness plans (medical, dental, vision, life, disability) • Flexible spending accounts • Paid time off, holidays, and more • Paid parental leave • 401K plan with immediate match benefits • Employee assistance programs • Tuition reimbursement programs • Employee discount programs