Global Technical Operations Control Center Leader

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🕒 2 dias atrás

🐊 Florida – Remoto

🐊 Florida – Remote

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Apollo Mission Critical Engineering

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🤝 B2B

⚡ Energia

🏢 Corporativo

B2B • Energy • Enterprise

A Apollo Mission Critical Engineering é uma empresa de serviços de engenharia de infraestrutura crítico, construção, comissionamento e suporte operacional, focada no design, construção, lançamento e operação de instalações de alta confiabilidade ao redor do mundo. A empresa é especializada em data centers, centros de distribuição e armazéns, usinas de energia e subestações de utilidades, instalações farmacêuticas, locais de manufatura industrial e refinarias de petróleo e gás, entregando projetos com ênfase em segurança, integridade, profissionalismo e resultados previsíveis. A Apollo atende clientes hyperscalers, datacenters de colocation, e contratantes com uma abordagem centrada no cliente e movida por pessoas, com um crescimento global rápido.

Descrição

• Lead the day-to-day activities of the Global Technical Operations Control Center (TOCC). • Monitor operational performance across all active projects, commissioning activities, and customer engagements. • Provide centralized oversight of field operations, commissioning schedules, critical milestones, and resource deployment. • Coordinate real-time decision-making during operational disruptions, technical issues, project delays, and customer escalations. • Establish and maintain operational control processes, communication protocols, and escalation procedures. • Develop and implement operational playbooks for commissioning, startup, turnover, and emergency response activities. • Drive continuous improvement initiatives focused on safety, quality, productivity, and customer satisfaction. • Ensure customer commitments, service levels, and project milestones are consistently achieved. • Serve as the executive escalation point for customer concerns and operational issues. • Monitor customer satisfaction metrics and implement corrective action plans when necessary. • Oversee workforce deployment and resource allocation across multiple projects and geographic regions. • Manage technician, engineer, commissioning manager, and field leadership assignments to optimize utilization. • Develop and manage operational budgets for labor, travel, equipment, training, and project support activities. • Identify cost reduction and productivity improvement opportunities without compromising quality or customer experience. • Establish and monitor key performance indicators (KPIs) related to project execution performance, revenue, and gross margin performance.

🎯 Requisitos

• Bachelor’s degree in Engineering, Business, Operations Management, Construction Management, Finance, or related field preferred. • MBA or advanced business degree preferred. • 8+ years of leadership experience in technical operations, commissioning, mission-critical facilities, construction, engineering, or industrial operations. • Experience managing multi-site operations and field service organizations. • Strong understanding of project execution, workforce planning, and operational controls. • Experience with budgeting, forecasting, and financial analysis. • Proven ability to lead teams through complex technical and operational challenges.

🏖️ Benefícios

• Health and wellness plans (medical, dental, vision, life, disability) • Flexible spending accounts • Paid time off, holidays, and more • Paid parental leave • 401K plan with immediate match benefits • Employee assistance programs • Tuition reimbursement programs • Employee discount programs