Vice President, Professional Services – Delivery

🕒 Abril 11

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Appriss Retail

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🛒 Varejo

🤖 Inteligência Artificial

🔐 Segurança

Retail • Artificial Intelligence • Security

Appriss Retail é uma empresa especializada em fornecer soluções para prevenir fraudes e perdas no setor de varejo. Há mais de 25 anos, eles ajudam varejistas a proteger seus lucros contra devoluções fraudulentas e abusivas, reivindicações e ajustes. Suas soluções, como Appriss Secure, Appriss Engage e Appriss Incident, utilizam análises baseadas em IA e análise de transações em tempo real para identificar e resolver casos de perda ou erosão de margem. Appriss Retail é confiável por mais de 60 dos 100 principais varejistas dos EUA.

Descrição

• Lead and grow the global delivery organization • Have full accountability for the profitability and execution of all one-time services work • Build pricing calculators, standard resource models, and engagement cost frameworks to improve profitability • Implement and enforce go/no-go processes before accepting engagements • Standardize how work is scoped, staffed, executed, and closed across the entire PS organization • Evaluate, redesign, and manage contractor and outsourcing relationships • Drive measurable improvements in time-to-value for clients • Own delivery-stage customer experience and ensure client satisfaction • Equip delivery teams to clearly and consistently articulate project progress, impact, and value • Develop two senior leaders and their organizations • Work closely with the Revenue organization on deal pricing and SOW review • Own PS KPIs and present progress regularly to the CCO and leadership team

🎯 Requisitos

• 10+ years in professional services or delivery leadership roles in B2B SaaS companies • A track record of meaningful PS margin improvement — you’ve owned the P&L and moved it • Experience managing large, distributed delivery teams (30+ people) including outsourced and contractor resources • Strong financial acumen: pricing models, resource utilization, margin analysis, and project cost tracking • Experience delivering for enterprise accounts at scale — complex, multi-stakeholder implementations for large organizations • A track record of building delivery methodology and instilling consistent execution practices across a team • Strong client-facing presence — you can represent Appriss Retail credibly at the executive level of major customer organizations • Comfort in a PE-backed, high-accountability environment where results are measured and expectations are high • Excellent communication and executive presence

🏖️ Benefícios

• Multiple medical plan options • Dental and vision coverage • Health savings and flexible spending accounts • Paid parental leave • Short- and long-term disability • 401(k) with immediate vesting and company match • Generous paid time off • Free access to health and wellbeing resources such as Calm and Sworkit • Learning and development opportunities