Director, Customer Growth

🕒 Julho 29

🗽 New York – Remoto

🗽 New York – Remote

💵 $150.000 - $170.000 / ano

⏰ Tempo Integral

🔴 Especialista

📈 Marketing de Crescimento

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Archive

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🛍️ Comércio Eletrônico

🏪 Marketplace

💰 $30.000.000 Series B - Archive em 2025-02

SaaS • eCommerce • Marketplace

A Archive é uma empresa que faz parceria com marcas de consumo para construir e expandir negócios de revenda (recomércio) de marca. Oferece uma plataforma em nuvem e um conjunto de produtos — incluindo vitrines de recomércio de marca, suporte para marketplace peer-to-peer, ponto de venda de revenda, ferramentas de trade-in e take-back, garantia e reparo, logística de revenda e um WMS de revenda — todos impulsionados pela "Archive Intelligence", uma camada de IA que fornece um catálogo de produtos unificado, motor de precificação dinâmica, análises e automação para otimizar operações e margens. A Archive se posiciona como um sistema operacional para revenda de marca própria, ajudando as marcas a adquirir novos clientes, aumentar o valor vitalício e operar canais de segunda mão lucrativos.

Descrição

• You'll own the GMV outcome for a portfolio of Archive's largest brand partners • Build and maintain relationships with senior brand stakeholders (Director through VP+) • Read political dynamics, anticipate org shifts, and position Archive strategically inside each brand • Identify and cultivate expansion champions across teams within the org • Navigate difficult conversations; missed targets, scope disputes, and escalations • Own renewal strategy, timing, and negotiation across your portfolio • Lead expansion conversations across program types, supply sources, and solutions (e.g., peer-to-peer, new categories) • Build the strategic growth thesis for each brand and sell it to brand leadership • Develop business cases for strategic bets and pitch upsells • Partner with Sales and Commercial leadership on contract motions and pricing • Identify the 2–3 big bets per account per quarter and make the case for what to deprioritize • Pull in Implementation, Product, Ops, CX, and Marketing when an account needs them • Own Customer Growth methodology: operating rhythms, brand planning frameworks, escalation models, and renewal playbooks.

🎯 Requisitos

• 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios • Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands • Experience owning commercial negotiations; renewals, expansions, contract motions • Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations • Comfort making judgment calls and setting priorities without a playbook • Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams • Exceptional communicator, able to adapt the narrative for executive audiences.

🏖️ Benefícios

• employee and dependent healthcare • 401(k) enrollment