Service Delivery Manager

🕒 Julho 28

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $110.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 6%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

ArcLight Consulting

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

💼 Consultoria

☁️ SaaS

🏢 Corporativo

Consulting • SaaS • Enterprise

A ArcLight Consulting é uma consultoria nacional de soluções empresariais com mais de 15 anos de experiência, que oferece profundos conhecimentos em Oracle Cloud. A empresa se concentra em Serviços Gerenciados Oracle Cloud, atualizações de Oracle HCM & ERP, design de soluções, implementação, otimização e sucesso do cliente. Eles oferecem serviços como avaliações rápidas de sistemas e estão preparados para ajudar as organizações a maximizar e otimizar seus investimentos em Oracle Cloud; fazem parte do portfólio do Addison Group.

Descrição

• Serve as the primary point of accountability for service delivery across a multi-client portfolio • Facilitate new client onboarding, knowledge transfer, and ongoing support model definition • Manage customer dashboards, budget models, and executive-facing communications • Monitor and manage ticket resolution quality, escalations, SLAs, and milestone targets • Support instance strategy, quarterly update impacts, and migration planning • Define and maintain project and support scope in partnership with delivery teams • Act as a Trusted Advisor who connects client business priorities to our service offerings • Lead strategic planning sessions and executive business reviews with measurable follow-through • Build and maintain strong relationships with business administrators, sponsors, and SMEs • Proactively monitor client health and intervene early to prevent satisfaction risk • Translate client needs into actionable delivery plans and internal resource alignment • Escalate and advocate on behalf of clients with a bias toward resolution • Identify and surface upsell and cross-sell opportunities from within your client portfolio • Partner with Sales and Transformation (implementation delivery) teams on expansion cycles, and proposal • Participate in prospective client engagements and support sales cycle activities • Collaborate with Transformation on customer transitions and solution continuity • Collaborate with fellow SDMs on quarterly business initiatives and portfolio insights • Contribute to company-wide client health tracking and staffing alignment efforts

🎯 Requisitos

• Bachelor’s degree in Business, Computer Science, Human Resources, Accounting, or related field (or equivalent experience) • 4+ years of experience in service delivery, account management, or customer success—preferably in a consulting environment • Demonstrated experience managing complex, multi-stakeholder client relationships at a strategic level • Oracle HCM and/or ERP Cloud experience strongly preferred • Familiarity with HR business processes and enterprise application environments • Strategic thinker who can translate business context into proactive service recommendations • Proven ability to build trusted relationships with executive and senior-level stakeholders • Exceptional communication, facilitation, and executive presentation skills • Commercially minded—comfortable identifying and positioning growth opportunities • Strong organizational skills with the ability to manage a high-volume, multi-client portfolio • Self-directed and capable of managing competing priorities without close supervision • Collaborative mindset with internal teams across delivery, transformation, and sales functions

🏖️ Benefícios

• Competitive healthcare benefits • 401k retirement plan including employer match • Monthly reimbursement program to fuel your mind, body, and soul • Paid time off and company paid holidays • Paid parental leave • Family planning reimbursement program • Life insurance, short- and long-term disability coverage options • Employer Assistance Program • Learning and Development resources • Commitment to work-life balance and comprehensive onboarding and on-going personal and career development