Customer Success Manager – Americas

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🕒 Julho 17

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Ashby

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🤝 B2B

👥 RH Tech

Consulting • B2B • HR Tech

A Ashby ajuda empresas em crescimento a alcançarem suas metas ambiciosas. Com a Ashby, equipes de todos os tamanhos podem executar um processo de contratação rápido e eficiente. Confiada por empresas como Opendoor, Figma, Notion, Deel e Modern Treasury.

Descrição

• Create high-quality onboarding materials, documentation, and e-webinars for customers. • Assist customers via email and calls as needed. • Take ownership of a book of customers as the main point of contact. • Manage medium and large projects core to team operations.

🎯 Requisitos

• 2+ years of customer-facing experience supporting a complex and rapidly evolving product. • Enjoy becoming a subject matter and product expert to deliver excellent customer experiences. • Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively. • Keen attention to detail in email and live responses. • Strong written and verbal communication skills.

🏖️ Benefícios

• 10-year exercise window for stock options. • Unlimited PTO with four weeks recommended per year. • Twelve weeks of fully paid family leave in the US. • Generous equipment, software, and office furniture budget. • $100/month education budget with more expensive items covered with manager approval. • Top-notch health insurance for you and your dependents, with all premiums covered by us.