Strategic Account Manager, Pharma

🕒 Dezembro 28, 2025

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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AssistRx

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2011

⚕️ Seguro de Saúde

💊 Farmacêutico

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

AssistRx é uma empresa especializada em fornecer soluções habilitadas por tecnologia e expertise para melhorar o acesso dos pacientes à terapia e aprimorar os resultados de saúde. Eles oferecem soluções integradas para início de terapia, suporte ao paciente e análises, focando em conectar todas as partes interessadas na indústria farmacêutica de especialidades, incluindo pacientes, profissionais de saúde, farmácias especializadas e organizações de ciências da vida. As plataformas da AssistRx visam simplificar o processo de inscrição, reduzir interrupções na terapia e utilizar dados em tempo real para melhorar a experiência do paciente. Suas soluções são projetadas para serem flexíveis, interoperáveis e escaláveis, permitindo melhores resultados na entrega e gestão de terapias especializadas.

Descrição

• Serve as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leaders. • Develop a deep understanding of each brand’s strategic goals, access challenges, patient journey, and program KPIs. • Lead regular business reviews, service quality calls, and performance discussions to ensure alignment and value delivery. • Act as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions. • Monitor overall program health and performance—including patient access metrics, case management trends, and operational KPIs. • Partner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to escalate and resolve issues. • Oversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant execution. • Track milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectations. • Identify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performance. • Partner with Sales, Product, and Leadership to deliver compelling recommendations and business cases. • Research challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoption. • Serve as the central point of communication for all client updates, escalations, and deliverables. • Present insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levels. • Ensure all internal teams are fully informed of client priorities, program changes, and action items. • Support quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as needed.

🎯 Requisitos

• Bachelor’s degree in business, life sciences, healthcare, or equivalent experience. • 3+ years of account management, client services, or customer-facing experience in specialty pharmaceuticals, HUB services, or patient support solutions. (Required) • Experience partnering directly with Pharmaceutical Brand Teams (required). • Strong understanding of specialty pharmacy workflows, prior authorization processes, benefits verification, copay programs, or HUB operations. • High comfort working with technical platforms, data dashboards, and digital patient access solutions. • Exceptional communication skills—verbal, written, presentation, and executive presence. • Strong analytical ability to identify issues, interpret data, and develop actionable insights. • Experience managing enterprise clients in a SaaS, technology-enabled services, or patient support environment. (Preferred) • Background supporting specialty medication launches, access programs, or case management operations. (Preferred) • Project management or PMP certification. (Preferred) • Proficiency with CRM platforms, reporting tools, or customer engagement systems. (Preferred) • Ability to navigate matrixed organizations and influence cross-functional internal and external stakeholders. (Preferred)

🏖️ Benefícios

• Supportive, progressive, fast-paced environment • Competitive pay structure • Matching 401(k) with immediate vesting • Medical, dental, vision, life, & short-term disability insurance