Vice President, Infrastructure Services

🕒 Junho 9

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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AssistRx

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2011

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

AssistRx é uma empresa especializada em fornecer soluções habilitadas por tecnologia e expertise para melhorar o acesso dos pacientes à terapia e aprimorar os resultados de saúde. Eles oferecem soluções integradas para início de terapia, suporte ao paciente e análises, focando em conectar todas as partes interessadas na indústria farmacêutica de especialidades, incluindo pacientes, profissionais de saúde, farmácias especializadas e organizações de ciências da vida. As plataformas da AssistRx visam simplificar o processo de inscrição, reduzir interrupções na terapia e utilizar dados em tempo real para melhorar a experiência do paciente. Suas soluções são projetadas para serem flexíveis, interoperáveis e escaláveis, permitindo melhores resultados na entrega e gestão de terapias especializadas.

Descrição

• Own the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services • Ensure reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment • Oversee five teams focused on Production Infrastructure, Telephony, COTS support, End-user technology and support, and Project Management Office • Lead the shift from reactive to proactive support • Drive metrics-driven service management • Design and execute a phased migration from colocation infrastructure to secure hybrid/cloud platforms • Modernize and scale telephony technologies • Adopt AI and automation technologies to improve resilience and efficiency • Partner closely with business and technology leaders to align infrastructure with corporate objectives • Define and execute the enterprise infrastructure strategy, aligned to business goals • Lead and develop multi-disciplinary teams, fostering accountability, innovation, and a culture of service excellence • Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations • Oversee the design, implementation, and operation of core infrastructure—servers, storage, cloud platforms, telephony, and end-user computing—ensuring high availability, performance, and reliability • Lead end-user technology services, including device lifecycle management and service desk operations • Lead incident, problem, and change management with a focus on root-cause resolution and operational stability • Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures • Define and execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment • Drive the shift to proactive service management through monitoring, automation, and preventative maintenance • Establish service levels, KPIs, and operational reporting to improve performance and user experience • Identify, prioritize, and operationalize AI use cases across infrastructure and service operations

🎯 Requisitos

• Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred • 10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions • Demonstrated success driving operational transformation and service maturity • Strong financial management, vendor oversight, communication, and stakeholder management skills • Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices • Direct experience leading cloud migration across legacy and hybrid environments preferred • Experience with large-scale telephony infrastructure in a call center environment preferred • Experience with automation, analytics, or AI-driven operations preferred • Healthcare or other regulated environment experience preferred·

🏖️ Benefícios

• Supportive, progressive, fast-paced environment • Competitive pay structure • Matching 401(k) with immediate vesting • Medical, dental, vision, life, and short-term disability insurance