Senior Sales Solutions Engineer – Enterprise AI, CX

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🕒 Março 15

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AstroHire

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2017

🎯 Recrutamento

🤝 B2B

☁️ SaaS

Recruitment • B2B • SaaS

A AstroHire é um serviço inteligente de recrutamento que se especializa na busca e seleção de executivos. A empresa oferece serviços de contratação sob medida para ajudar empresas a encontrar e reter os talentos certos, incluindo contratos temporários e construção de equipes para diversas competências. Com ênfase na diversidade e no uso de tecnologia de IA, a AstroHire busca aumentar a eficiência e a efetividade do processo de contratação, proporcionando garantias líderes no setor para assegurar a satisfação de empregadores e candidatos.

Descrição

• Design and prototype enterprise-grade, AI-driven customer experience demo solutions, translating business logic into structured reasoning frameworks. • Architect robust retrieval, orchestration, and validation systems, building scalable prototypes that tolerate real-world data variability. • Own the transition from early-stage prototype to hardened proof of concept. • Operate independently in fast-moving, ambiguous environments. • Rapidly build working prototypes under tight timelines. • Take full ownership of technical outcomes rather than relying on downstream teams to validate feasibility. • Design with production realities in mind, not just happy-path demonstrations. • Maintain a consistently high conceptual and technical bar in AI-driven systems. • Deliver artifacts that withstand executive and architectural scrutiny.

🎯 Requisitos

• 5+ years of experience in enterprise customer experience, contact center, or customer support technology environments. • Strong familiarity with CCaaS platforms, CRM systems, routing frameworks, digital messaging channels, escalation models, and reporting metrics. • Experience modeling solutions against operational KPIs including containment, AHT, SLA, escalation rate, QA score, and CSAT. • Demonstrated experience working with enterprise stakeholders across Operations, IT, Digital, and Architecture teams. • Proven ability to lead technical discovery in complex, multi-stakeholder enterprise accounts. • Experience extracting structured requirements from ambiguity. • Track record of influencing architectural decisions and technical direction within enterprise environments. • Comfortable pushing back constructively on scope, feasibility, and risk. • Hands-on experience building AI-driven applications using large language models or similar technologies. • Experience structuring reasoning flows, orchestration logic, and decision frameworks. • Practical experience designing retrieval strategies across structured and unstructured knowledge sources. • Strong Python proficiency including API client development, data normalization, error handling, and test harness construction. • Experience building lightweight internal tools or utilities to accelerate solution development. • Familiarity with version control and structured testing practices. • Working knowledge of cloud architecture patterns, including event-driven systems, middleware, and scalable API design. • Understanding of data modeling, schema design, and system scalability considerations. • Familiarity with at least one major cloud platform. • Experience operating in high-growth startups or similarly fast-paced environments. • High ownership mentality with minimal dependency on external resources.

🏖️ Benefícios

• Market-competitive total compensation package • 100% company paid family medical and 100% individual dental and vision insurance coverage • Flexible, unlimited vacation policy • Stock options • Strong company culture