VP, Client Success

🕒 Outubro 26

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 18%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Atmosera

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🔒 Cibersegurança

Cloud Computing • SaaS • Cybersecurity

A Atmosera é uma provedora líder de serviços de transformação especializada em soluções Microsoft Azure. Eles capacitam organizações a adotar, proteger e otimizar seus ambientes Azure, oferecendo serviços gerenciados, segurança na nuvem e treinamento técnico. Com foco em tecnologia moderna e expertise humana, a Atmosera oferece serviços em migração para Azure, desenvolvimento de aplicativos, DevOps, modernização de dados e segurança. Eles foram reconhecidos por sua excelência com o nível mais alto de Certificação Microsoft, garantindo serviço de alta qualidade e satisfação do cliente.

Descrição

• Lead the Client Success Manager and Technical Client Success Manager functions • Own the client-success model across transition, onboarding, adoption, service reviews, executive engagement, renewal preparation, and ongoing value realization • Own retention performance and renewal readiness for the managed services portfolio • Partner with Sales on commercial strategy, contracting, and expansion pursuits • Translate Azure operations and consumption, cloud security, FinOps and cost optimization, application modernization, Data & AI, and service-performance information into business outcomes • Establish standards for Executive Business Reviews and value conversations • Build health-scoring and risk-management processes combining service performance, relationships, adoption, sentiment, financial signals, and open commitments • Lead executive save plans for at-risk clients and oversee corrective actions • Develop and drive adoption of the Atmosera Client Success Framework • Create handoffs and decision rights across Client Success, Client Operations, Security Operations, Professional Services, Sales, and Finance • Lead, coach, and develop Client Success Managers and Technical Client Success Managers • Establish portfolio coverage, capacity expectations, account-planning standards, succession depth, and performance cadence • Create client-feedback loops to improve services, processes, and go-to-market strategy • Identify Azure consumption, Microsoft co-sell, cloud security, FinOps, Data & AI, and application modernization opportunities • Build trusted relationships with cross-functional and Microsoft alliance stakeholders • Stabilize priority-client continuity, validate renewals and risks, establish executive coverage, and improve health scoring, success plans, service reviews, renewal readiness, and value reporting

🎯 Requisitos

• 10+ years in Client Success, account management, service delivery, or client-facing technology leadership • 5+ years leading managers or senior professionals • Demonstrated ownership of retention, renewals, expansion, executive relationships, and client-risk management in a recurring-revenue technology business such as managed services, SaaS, cloud services, or IT services • Experience building or materially improving client-success frameworks, portfolio segmentation, health scoring, success planning, executive reviews, renewal governance, and client-feedback loops • Ability to interpret MRR performance, forecast renewals and expansion, evaluate account economics, prioritize a portfolio, and distinguish relationship, delivery, commercial, and adoption risk • Sufficient technical depth to engage credibly with cloud and security leaders, connect Azure operations, security, FinOps, and modernization opportunities to business outcomes, and translate service information for executive audiences • Strong written and verbal communication, executive presence, and judgment in difficult client conversations • Experience aligning Sales, Operations, Security, Professional Services, Finance, and technical teams around shared client outcomes while preserving clear decision rights and accountability • Strong record of hiring, coaching, developing, and retaining client-facing teams; establishing performance standards; managing capacity; and building succession depth • Ability to convert ambiguity into operating discipline, identify root causes, use evidence to guide decisions, and implement scalable improvements across a distributed organization • Preferred experience at a Microsoft-focused managed services provider or cloud consultancy, including Azure consumption, Microsoft co-sell, and partner-led account motions • Preferred experience with regulated-industry clients and cloud security or compliance programs such as FedRAMP, HIPAA, HITRUST, or SOC 2 • Preferred experience using Salesforce, Zendesk or ServiceNow, client-success platforms, business intelligence, and operational telemetry • Preferred experience identifying Data & AI, application modernization, security, FinOps, and Azure optimization opportunities • Preferred experience leading organizational change, including relationship transitions, operating-model redesign, or integration of teams and processes

🏖️ Benefícios

• Competitive salaries commensurate with experience and skills • 100% company match on 401(k) contributions up to 4% of salary • Performance-based compensation with bonus potential in addition to base salary • 100% employer-paid health, vision, and dental insurance for employees • Company-paid life, AD&D, short-term disability, and long-term disability insurance • Three weeks of paid time off • 11 paid holidays • Paid community service leave • Employee recognition and reward program • Ability to work from home or from one of Atmosera's US offices if local

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