Solutions Program Manager

🕒 Julho 13

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Augmodo

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Augmodo é uma empresa de tecnologia especializada em melhorar operações de varejo por meio de soluções inovadoras. Com foco no uso de IA espacial, a Augmodo oferece rastreamento em tempo real e insights sobre as condições das lojas, permitindo que as marcas otimizem a gestão de estoques e melhorem a eficiência dos colaboradores. Sua tecnologia exclusiva Smartbadge™ permite supervisão passiva e coleta de dados sem comprometer a privacidade dos funcionários ou exigir mudanças operacionais significativas, garantindo uma experiência mais fluida tanto para os trabalhadores do varejo quanto para os clientes.

Descrição

• Serve as the primary point of contact between the Customer team and technical decision-makers, determining ownership, routing priorities, and facilitating clear communication when deliverables span multiple areas. • Build and maintain a Live Tracker of open items with Technical teams; share status with the Customer Decision Maker regularly, taking initiative to resolve with urgency and in support of end-customer objectives. • Coordinate badge and hardware troubleshooting and installation logistics with Customer Success and the Infrastructure Technical team. • Collaborate with Sales, Customer Success and Product to define and refine customer program KPIs, use cases and business case; validate feasibility and propose timelines based on input from Technical Teams. • Facilitate technical communications and requirements gathering between customers and Technical Teams. • Support Product and Commercial teams in formulating comprehensive pilot scopes, defining KPIs, and establishing clear KPI measurement methodologies. • Develop and manage detailed project timelines that account for internal engineering development cycles, data operations needs, and external customer requirements and dependencies. • Own the program timeline from kick-off to close; track milestones, dependencies, and blockers. Be the forcing function that ensures momentum and on-time delivery. • Manage lab and store install scheduling and coordination with the Infrastructure Technical Team and Customer Success. • Secure and organize all customer inputs required by Technical Teams; planograms, images, reference data, and other assets. • Initiate data collection workflows and manage associated dependencies. • Own the weekly internal customer team meeting with Technical Team; set the agenda, drive decisions, and ensure follow-through on actions. • Ensure Sales and Customer Success have timely, accurate information from Technical Teams, and vice versa. • Own internal communication across Engineering, Product, and Customer/Commercial teams, acting as the primary source of truth for pilot status. • Use your Issue Tracker and Program Timeline track pilot program status, surface blockers, and communicate risks to stakeholders on a regular and consistent basis. • Serve as the primary technical point of contact for Customer Team on all matters related to technical planning and installation; liaise and involve internal technical teams for timely and accurate resolution. • Escalate blockers to the Customer Team Decision Maker when resolution requires prioritization or cross-Team collaboration. • Work closely with the Customer Team Decision Maker on a day-to-day basis to ensure priorities are accurately understood and communicated.

🎯 Requisitos

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience. • 3+ years of experience in technical program management, product management, or a similar role managing complex projects with internal and external stakeholders. • Proven ability to formulate project plans, manage complex timelines, and drive cross-functional teams to meet deadlines. • Exceptional communication skills; able to articulate technical concepts clearly to non-technical audiences and translate customer requirements into actionable engineering tasks. • Strong analytical and problem-solving skills, with a track record of identifying and resolving project blockers. • Experience supporting customer-facing teams and communicating directly with enterprise clients.

🏖️ Benefícios

• medical • dental • vision • 401k